Director of Membership

Director of Membership

Location: Forest Hill, Maryland
Work Arrangement: Predominantly Remote / Telecommuting
Employment Type: Full-time
Salary: $60,000–$65,000 annually, dependent upon experience
Travel: Required to attend the annual International Training Conference (ITC)
Education: Bachelor’s degree preferred
Experience: Minimum of 3 years in association management

Job Description

Our company provides full-service management to trade and professional associations, as well as specialized services including nonprofit financial management and event coordination. We are seeking a full-time Director of Membership to support our client, the International Association of Arson Investigators (IAAI).

The Director of Membership will focus on member-centric initiatives as outlined in the Strategic Plan. The position requires strategic execution, critical thinking, membership development skills, a solid understanding of marketing the benefits of membership, and attention to detail.

Primary Responsibilities

• Oversees the creation and management of IAAI’s membership recruitment and retention programs based on guidance from the Membership Committee Chair, Executive Director (ED), and Chief of Staff (COS).

• Works with the COS and other team members to identify member database improvements and upgrades to improve accuracy, reporting systems, and user experience.

• Oversees the membership application process and manages coordinators to process applications in a timely fashion; flags incomplete membership applications with support from the Association Coordinator.

• Prepares monthly dues billing and produces reminder notices for automatic sending through the AMS system; produces and sends special-case invoices.

• Pulls new open invoice reports before invoices are wiped each month.

• Manages the FireArson.com website, making changes to the site and sending updates to the third-party webmaster for changes outside team capabilities.

• Supports the COS with chapter relations related to membership.

• Prepares and distributes monthly Enhanced Chapter Reports.

• Creates monthly Membership Reports (vetting report) for the Membership Committee Chair, COS, and ED.

• Corrects accounts that have not updated properly.

• Creates and finds reports to locate members whose accounts did not update correctly.

• Tracks monthly numbers and retention.

• Terminates memberships for non-payment.

• Prepares the monthly membership card report, which the Coordinator then mails.

• Updates invoices as requested by individuals or organizations.

• Creates Membership Reports for Mid-Year and Annual Meetings.

• Creates and maintains staff Standard Operating Procedures (SOPs) for member-related functions and dues invoice management.

• Manages database troubleshooting with MemberSuite and works to achieve database solutions.

• Responds to incoming phone calls and emails from members as backup to Coordinators.

• Cross-trains on SOPs and technology platforms.

• Supports the Director of Certifications (DC) with ITC-related functions.

• Supports the COS with Board-related functions and meetings.

• Supports the COS with Committee-related activities and meetings.

Minimum and Preferred Qualifications

• Minimum of 3 years’ experience in association management. Bachelor’s degree preferred.

• Ability to manage multiple projects at once and move projects ahead in a deadline-driven environment.

• High degree of organization and attention to detail.

• Ability to manage a high volume of emails with timely responses.

• Excels at adapting in a fast-paced, team-oriented environment.

• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.

• Experience working within MemberSuite AMS is a plus.

• Exceptional customer service attitude.

• Positive, team-player attitude.

• Ability to lift up to 25 pounds, as needed.

Travel

Attend the annual International Training Conference (ITC).

Job Location and Work Arrangement

This is predominantly a telecommuting position.

About the Company

Stringfellow Management Group is now an Etherio Company.

At Etherio, we have a purpose that drives all we do: We create meaningful partnerships, experiences, and connections that fuel growth and accelerate success for our clients and those they impact.

Every day, we deliver creative, customer-focused solutions for our corporate and association clients—one meeting, event, or membership experience at a time. We recognize that to deliver that experience for our clients, we have to deliver it for our own team members as well.

Whether you work in one of our offices or virtually, we're committed to supporting your learning and growth by providing opportunities for partnerships, experiences, and connections that will accelerate your own success.

Together we live out our core values, celebrate each other’s wins, learn lessons from our failures, and pursue excellence together.

Benefits

• Medical, dental, vision, and more.

• 401(k) with matching.

• Generous paid time off.

• Flexible and hybrid work schedules.

Our approach has earned us many industry awards over our 30-plus-year history, including 18 consecutive years on the CMI 25 – North America’s Top 25 Meeting and Incentive Companies.

Etherio Association Management is proudly accredited by the Association Management Company Institute, a nonprofit trade organization focused on advancing professionalism and high standards for association management companies.

Join us at Etherio and become part of a team where your work has purpose, your growth is championed, and your results are rewarded. If you're excited to help shape exceptional experiences and build lasting connections, we’d love to meet you.

Equal Employment Opportunity

Etherio is committed to embracing diversity and inclusion in our hiring practices and in experiences as team members. Etherio is an equal opportunity employer.

We believe the most effective way to invite and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

The firm does not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status, protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact hr@etherio.com.

Application Process

Applicants must provide a cover letter describing their interest in this position as part of the application.

Salary Range: $60,000–$65,000 annually, dependent upon experience.