Digital Analyst

Title: Digital Analyst

Location: Northfield Dr W, Waterloo, ON, Canada

Department: Technology Enablement

Job Description:

 

Company Description

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

 

Job Description

What You’ll Do:

Reporting to the Manager, Digital Solutions, you’ll be responsible for serving as a liaison between business units and the Digital department by eliciting and communicating Digital business process requirements to ensure appropriate and effective Digital business solutions. The Digital Analyst reporting to the Digital Solutions Manager and working with the Digital team will drive OGC’s Digital program across all business functions, as defined by the digital framework/strategy.  Working with the Digital team they will help deliver Digital solutions and execute on the Digital roadmap. 

The core parts of your role will be to: 

• Collaborates with stakeholders to elicit requirements and effectively plan for, manage and communicate requirements. 

• Analyzes complex business problems and works to assess how Digital solutions can be designed and implemented. 

• Develops and documents Digital project requirements, including workflow, user interface and quality assurance. 

• Works with the Digital Team to coordinate the delivery or Digital solutions utilizing project management best practices. 

• Design, develop, and implement website content & code and organize information architecture in an effective and efficient manner. 

• Lead and coordinate interdepartmental teams to create and optimize digital solutions that focusing on improving member experience and operational efficiencies. 

• Determines Digital solution feasibility by performing necessary investigation, analysis and evaluation. 

• Helps develop Digital solution cost and benefit estimates to establish project ROI. This includes developing alternative considerations and recommendations for new solutions or changes to existing ones. 

• Provides consulting services to departments and users to enhance the use of existing Digital systems and processes. 

• Ensures that reporting systems provide appropriate business intelligence by analyzing reporting requirements and providing recommendations.  

• Ensure OGC websites, intranet and digital channels performance are as efficient and effective as possible through web analytics measurement, analyzation and reporting. 

• Conducts research and provides advice to other team members regarding the selection, application and implementation of digital business systems. 

• Performs other duties within competence, as assigned. 
  
   

 

Qualifications

Let’s Talk About You: 

This is the unique blend of skills and experience we would love to see in an ideal candidate:

• A university degree, college diploma or certification in a related field with strong knowledge of best practices employed in Digital solutions. 

• Five years’ experience in process design and digital technology business solutions. 

• Demonstrated experience with Content Management Systems (Salesforce CMS, Kentico), Salesforce ecosystem and various clouds (Salesforce Experience, Mobile Publisher, Service, Sales) 

• Strong grasp of HTML5, CSS3, and JavaScript, SEO best practices, and web accessibility standards.  

• High level of organizational ability with project management experience being an asset. 

• Demonstrated ability to use innovative and effective methods to analyze data and produce business solutions that meet process requirements.   

• Exceptional interpersonal, written and oral communication skills and the ability to deal effectively with all levels of internal and external stakeholders. 

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  

• Experience working on multiple systems and projects in parallel.  

• Advanced knowledge of Microsoft Office Suite applications. 

• Knowledge of web and mobile UX design, prototyping and testing tools 

• General knowledge of the insurance industry is considered an asset. 
  
  
  
  Working Conditions: 
  
  General office environment. 
  
  May be required to work overtime. 

We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

 

Additional Information

Salary Range:

This position offers a competitive salary within a range of $$66,360 to $91,000, along with rewarding bonuses that recognize your dedication.

At the OTIP Group of Companies (OGC), we value transparency and take multiple factors into account when determining your starting salary, including your skills, experience, and alignment with the role as well as internal equity, while positioning you for continued growth and recognition over time.

Some of the Perks We Offer:

We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness support to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Access to a wealth of learning resources, including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement

Recruitment Process:

Please note that we do not currently use artificial intelligence (AI) in our recruitment process and this position is being posted to fill an existing vacancy.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

#LI-Remote, #LI-Hybrid