Designer

Designer

Location: Charlotte, NC

• Hybrid allowance: 4x/week onsite, 1/week remote

Contract Duration: 12+ months, potential to extend

Requirements:

• 2-3+ years of design experience

• Website design experience possibly

• Figma OR Drift OR Sketch OR Speechly experience OR Google Dialogue Flow (ideal)

• This group uses a tool called Voiceflow and the above are similar

• Vizio

• Lucid charts

Nice-to-Haves

• Chat bot or user interface experience

Job Description: The organization is working on developing a new conversational interactive voice recognition (IVR) bot for their call center. BAU work includes converting traditional IVR into conversational IVR for a better customer experience. They are working to ensure better understanding and interactive conversation. This VUI designer will be working on ad hoc requests and new features/enhancements within the conversational IVR. This person will not own any specific project, but instead will work on many different projects within the IVR and will act as a resource to the team for this overflow work. Primary stakeholders will be the internal team that are assigned to particular bots. Training will be provided on the specific bots utilized in this environment. This team is seeking a self-starter that is ready to further enhance their skillset.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

Employee Type:

Contract

Location:

Charlotte, NC, US

Job Type:

Digital Experience and Content Strategy

Date Posted:

March 16, 2026

Pay Range:

$50 - $55 per hour

Similar Jobs

• Civil designer
• AutoCAD Designer
• Graphic Designer
• Instructional Designer
• Structural Designer