Deposit Operations Exceptions Specialist II

Title: Deposit Operations Exceptions Specialist II

Location: NY-Islandia

Job Description:

Banking Ops Specialist II
The Banking Operations Specialist II job handles the routine day-to-day operations of consumer and commercial banking. This job performs administrative/transactional banking tasks such as assisting with service transactions, supporting multi-channel inbound referrals, verifying daily proofs and processing payments that sometimes require interpretation or deviation from standard procedures. Working under moderate supervision, this job supports other banking professionals to ensure that critical tasks are completed on time, and may also be tasked with implementing new ways to streamline processes or improve efficiency within their department.

Key Responsibilities and Duties

• Answers service and referral calls and responds to customer questions and assists with service transactions.
• Verifies that daily proofs and reconciliations are compliant with corporate accounting and control policies.
• Validates accuracy of payments, tickets and online entries.
• Provides solutions to customer, branch or bank inquiries and escalates issues as necessary.
• Considers multiple resources and records when investigating customer inquiries.
• Handles more complex transactions and balances general ledger accounts.
• Ensures work is properly safeguarded and controlled in accordance with banking policies and procedures.

Educational Requirements

• High School Preferred

Work Experience

• No Experience Required

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
2IC

Additional Information

The Deposit Operations Exceptions Specialist job is responsible for assisting with the day-to-day exception processing for consumer and commercial banking. This job performs transactional banking tasks such as overdrafts, non-post, account closures and CD changes. This job supports other banking professionals to ensure that critical tasks are completed on time, working under moderate supervision. Implementing new ways to streamline processes or improve efficient within their department may also be included.

Preferred Qualifications

• 1+ years of retail banking experience
• Previous transaction processing of withdrawals, deposits, account closures, stop payment, batch checks and dormant account activities.
• Experience handling of Exception processing; non-post, overdrafts, stop payment suspect analysis.
• Strong organizational and multi-tasking skills.
• Excellent oral and written communication skills.

Hybrid work is a minimum of four days a week, one flexible day for remote work.

Job Description Disclaimer

This job description is not intended to be a comprehensive list of duties, responsibilities or activities that are required to perform this job. Duties, responsibilities and activities may change without notice.

Job Seeker Notice

EverBank, N.A. ("EverBank") is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.

EverBank's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.

VEVRAA Federal Contractor

Member FDIC

Notice to Job Seekers

Pay Range

$20 - $26

Benefits Summary

EverBank is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. Our comprehensive Total Rewards package provides choice and flexibility, respects differences, and embraces diversity.

• Medical, dental, vision & HSA/FSA
• 401(k) savings
• Paid holidays & generous PTO
• Tuition reimbursement
• Additional wellness & voluntary benefits

Location(s)

Jacksonville, Florida, United States

Islandia, New York, United States