CX Analyst

Title: 7CARD: CX Analyst

Location:

Romania (Bucharest - Hybrid)

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

7card (by Wellhub*) is a leading player in Romania’s wellbeing market, trusted by over 1,000 corporate clients and supported by more than 600 wellbeing partners across 55+ cities.

*In 2022, 7card was acquired by Wellhub, a global leader in corporate wellness headquartered in NYC and with team members in 11 countries. The acquisition expanded our reach and aligned us with a shared mission: to make every company a wellness company. 

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. 

Join us in redefining the future of wellbeing!

 

THE OPPORTUNITY

We are looking for a customer-obsessed CX Analyst to join our Business Transformation team in Bucharest. As a G1 Analyst, you will be on the front line of our user experience, ensuring that every interaction is handled with care, speed, and high quality. This is an entry-level position perfect for someone with some CX background who is looking to grow within a fast-paced, global environment

YOUR IMPACT

• User Support: Manage and resolve user requests through e-mail and chat, providing clear and effective solutions.
• Customer Experience: Act as the voice of the company, ensuring a positive and seamless journey for our users.
• Operational Excellence: Meet daily performance goals (SLA) while maintaining high satisfaction scores (CSAT).
• Problem Solving: Identify recurring issues and report them to the leadership team to help improve our processes and tools
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

• Based in Bucharest (ability to work from the office as required).
• Previous experience in Customer Experience (CX), customer support, or similar service-oriented roles.
• Fluent English (speaking and writing) is mandatory to interact with our global team and users.
• Strong written communication skills with the ability to convey information clearly and empathetically.
• Comfort with digital tools, chat platforms, and CRM systems.
• Resilience and ability to handle high-volume requests.
• Strong attention to detail.
• A "can-do" attitude and a passion for helping people.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, Please note that prior experience in Customer Service and fluency in English are mandatory requirements.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our benefits include:

7CARD: We give you access to the greatest network of sports & relaxation centers in Romania.

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. (You can change this sentence depending on the role. If it’s hybrid: This is a hybrid role based out of our Bucharest office. If it’s remote: This specific role is a Remote – Romania position, meaning you can work from anywhere within the country.) We offer all employees a one-time reimbursement to set up their home office equipment and a monthly work allowance to help cover the costs of working from home.

FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.

PAID TIME OFF: We know how important it is to take time away from work to recharge. Employees receive a minimum of 25 days paid holiday per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!).

PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.  

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here. 

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. 

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here. 

Questions on how we treat your personal data? See our Job Applicant Privacy Notice.

 

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