Customer Support Specialist

Title: Customer Support Specialist

Location: Fort Wayne, Indiana

Department: Customer Service

Job Description:

 

Description

 

Position at Parts Town

 

 

 

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

 

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

 

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

 

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

 

The Job at a Glance

The Customer Support Specialist (internally known as the Support Squad) will work closely assisting our Part Experts with many issues that may arise. They will be the team member behind the curtain who serves our customers’ sales, service and support needs when purchasing parts.  If you demonstrate strong organizational skills, coupled with a collaborative spirit to ensure effective communication and cooperation across the segments you support, we want to talk to you!

 

A Typical Day

• Cover several order web portals
• Create and update survey and escalation cases for our web portals
• Sort the customer service email queue
• Manage the Customer Support team email inbox to merge accounts, create import lists, create UPS labels, update account information, register users, etc;
• Sort, update, and combine our new account list(s)
• Collaborate with other business units by sorting and sharing their reports
• Assist with the UPS Exceptions Report
• Manage customer portals
• Create and email warranty credits to the customer
• Deliver exceptional customer service through emails to our internal and external customers

 

To Land This Opportunity

• You’re an all-star communicator and are proficient in English (both written and verbal).
• You are a team player that can also tackle projects independently.
• You enjoy interacting with team members and leaders across the business.
• You're able to multi-task but don't miss a beat when it comes to details!
• You a problem-solving detective and love analyzing data!
• You exemplify the Parts Town core values: Safety, Integrity, Passion, Courage, Innovation, and Community!
• You show independent discretion and can make decisions in a time sensitive environment with minimal direction.
• You thrive on prioritizing and can quickly adapt to satisfy business needs.
• You're available to work M-F from 12:00 PM - 9:00 PM (EST) with flexibility as needed
• You have a quality, high speed internet connection at home.

 

About Your Future Team

Our team lives by our culture. We are passionate about celebrations, animals, and coffee. We also work hard and play hard and take pride in having fun while working. We bring 100% each day and never take ourselves too seriously. With our team, there is never a dull moment!

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported.   We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $37,348.78 - $50,403.56 annually ($17.96 – $24.23 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities. 

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.