Customer Success Specialist

Title: Customer Success Specialist

Location: Houston, TX

Job Description:

Ready to Make Every Customer Interaction Count?

 

At Qwikkit, our Customer Success Specialists help make cabinet refacing easier for our customers. You’ll be a primary point of contact for questions about orders, products, and our order portal, helping customers get clear answers and timely support.

 

 

You’ll also serve as the customer’s advocate—sharing feedback with the right teams, helping resolve issues, and identifying ways to improve our processes and the customer experience.

 

 

This is an opportunity to join a collaborative support team, build strong customer relationships, and contribute to a company focused on continuous improvement.

 

 

Who Thrives Here

You’ll thrive in this role if you’re customer-focused, adaptable, and comfortable managing a variety of questions throughout the day. You enjoy solving problems, communicating clearly, and following an issue through to resolution.

You’re also curious about how things work. You listen for customer feedback, notice recurring issues, and partner with others to find practical ways to improve the experience.

What You’ll Do

• Respond to customer questions through inbound calls, email, chat, and other communication channels.

• Help customers with orders, product questions, and the Qwikkit order portal.

• Make outbound calls and send emails to gather feedback, strengthen customer relationships, and support customer retention and growth.

• Take accurate action to resolve customer issues while meeting quality standards.

• Document customer interactions, resolutions, and deviations from established processes.

• Coordinate with internal teams to address escalated issues and keep them moving toward resolution.

• Share customer feedback and recurring issues with Customer Support leadership.

• Participate in team and cross-functional problem-solving efforts.

• Meet department service, quality, and performance goals.

What You’ll Bring

• Experience in customer service, customer support, customer success, or another customer-facing role.

• Strong verbal and written communication skills.

• A patient, solutions-focused approach to helping customers.

• Good judgment, attention to detail, and reliable follow-through.

• The ability to manage multiple customer questions and priorities while documenting your work accurately.

• Comfort learning new systems and processes; experience with CRM or contact center systems is a plus.

• A collaborative mindset and interest in improving the customer experience.

Taking Care of Our Team

At Qwikkit, we believe in taking care of our people and creating opportunities to grow. We offer:

• Competitive compensation based on experience and qualifications.

• Medical, dental, and vision insurance.

• 401(k) retirement plan.

• Paid time off (PTO).

• Company-paid life insurance and Short Term Disability Insurance.

• Education reimbursement opportunities.

• Employee referral program.

• Employee Assistance Program (EAP).

• Professional development and career growth opportunities.

Work Arrangement

This position begins on-site to support training and onboarding. After approximately 90–180 days, the role is expected to transition to a hybrid schedule based on training progress and readiness.

Why Qwikkit?

Qwikkit is a growing cabinet refacing manufacturer based in Houston, Texas, helping multifamily and commercial customers transform their spaces through innovative, made-to-order solutions.

We’re building a team that values collaboration, continuous improvement, and doing the right thing for our customers. In this role, you’ll have a direct impact on the customer experience and help make ordering and getting support easier.