Customer Success Manager - Financial Services

Title: Customer Success Manager - Financial Services

Location: Sydney Australia

Job Description:

At Interactive, we’re more than a tech company - we’re a fast-growing, forward-thinking partner helping organisations get more from their technology.

We’re committed to building deeper, more unified customer relationships. Our Strategic Accounts team sits at the centre of this, bringing together executive engagement, operational excellence, and cross-functional expertise to deliver long-term value for our customers.

The Role:

We’re looking for a Customer Success Manager to manage and nurture a portfolio of Financial Services customers. 

You’ll play a critical role in ensuring our customers realise ongoing value from their managed services engagement with Interactive. Working closely with the Account Director, you’ll be the operational lead, driving service excellence, strengthening relationships and identifying opportunities for retention and growth.

What you’ll be doing:

-Build strong, trusted relationships across business and technology stakeholders.
-Act as the day-to-day operational lead for your customers, ensuring a seamless service experience.
-Oversee service delivery, proactively managing SLAs, KPIs, risks, and escalations.
-Develop and maintain customer success plans aligned to customer priorities and outcomes.
-Drive retention through effective lifecycle management, including renewals and risk mitigation.
-Identify and support growth opportunities in partnership with Account Directors.
-Coordinate across internal delivery and specialist teams to ensure a consistent, high-quality customer experience.

About you:

-5+ years’ experience in Customer Success, Service Delivery, or Account Management roles.
-Experience working within a Managed Services Provider (MSP) environment is highly desirable.
-Experience supporting Financial Services customers (banking, insurance, or wealth).
-Strong understanding of IT services, infrastructure, cloud, or managed services delivery.
-Proven ability to manage complex enterprise customers and influence stakeholders.
-Highly organised, proactive, and commercially aware.
-A collaborative, customer-first mindset aligned to our One Interactive philosophy.

Why Interactive?

At Interactive, you’ll be part of a team that values growth, innovation, and genuine connection. We offer hybrid flexibility, barista-made coffee in our offices, and a wide range of employee benefits and perks - all within a culture that puts people first.

Join us and help deliver exceptional customer outcomes across some of Australia’s most strategic Financial Services customers.

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