Customer Success Advisor

Title: Customer Success Advisor

- AMER

Location: Denver United States

Job Description:

Job Requisition ID #

25WD93455

Position Overview:

As a Customer Success Advisor, you'll support customers by helping them realize more value from their Autodesk solutions. Your strong understanding of customer needs and proactive approach will allow you to create positive experiences across the customer journey.

Our Customer Success team is a collaborative, driven, global organization devoted to providing excellent experiences for our customers. We're dedicated to helping our customers succeed with their Autodesk solutions so that they achieve their goals, and we earn their loyalty. As a team member, you'll be encouraged to contribute ideas and shape our customer success practices.

This will be a hybrid position in our Denver office.

Responsibilities:

• Proactively engage with customers based on triggered risk signals

• Establish strategies to increase customer product usage and value

• Identify and assist at-risk accounts to ensure customer success

• Collaborate with Sales, Renewals, Channel Partners, Support, and Services to support customer needs

• Deliver a high-quality experience that strengthens customer satisfaction and loyalty

• Identify opportunities to expand customer relationships through valuable interactions

Minimum Qualifications:

• 1-3 years in Customer Success, Account Management, or a related customer-facing role

• Ability to work independently and contribute to team goals

• Experience with cross-functional collaboration with internal and external stakeholders

• Familiarity with Salesforce or similar CRM systems

• Basic understanding of SaaS, cloud-based software, or subscription business models

• An interest in Autodesk customer industries (AEC, MFG, M&E)

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $49,100 and $79,420. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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