Customer Solutions Specialist

Title: Customer Solutions Specialist

Location: Springfield Australia

Job Description:

Are you eager to learn? Do you have strong communication & customer service abilities? And do you have the ability to interpret customer needs & provide suitable solutions?

If so, this is the role you've been looking for! We are currently looking for passionate Customer Service Specialists to join our growing team in our fast paced contact centre located in Springfield! This is an excellent opportunity for you to be involved in a culture built on fun, respect, integrity, innovation and transparency!

Here's the good info you want to know...

• Permanent full time (38hrs p/wk) or part time (20-36hrs p/wk) roles with multiple start dates available (Please note part time hours are determined based on business needs, not candidate request)

• Hourly rate & incentives

• Monday - Friday rotating roster between the hours of 8am - 8pm (Weekend hours may be required as per client needs)

• Penalty rates for any weekend work completed and anytime after 7pm

• Comprehensive Full Time PAID training onsite with ongoing development opportunities

• Attractive hybrid/work from home options available once you've settled into your new role (More info available at interview)

• Please note - this is a Hybrid role and requires an element of regular on-site attendance.

• Monthly reward & recognition programs and celebrations with fun themed days

• Access to a 24/7 employee health, wellness & safety platform

• Employee Referral Program

• Tenure Recognition Program

• A diverse and supportive working environment - everyone is welcome here, and our differences make us stronger,

• Office located in Springfield - close to transport, Orion shopping centre & public lagoon right at our doorstep!

What our current team members love about the role and working at Probe…

• The people and their teammates are one of the main reasons they come to work

• The flexibility available to them

• Convenience of location (accessible parking, major shops over the road, train station walking distance)

Want to hear more?….Here's what else they have to say!

"I've just passed 3.5 years with Probe after thinking it would be a good short-term job. I have had some amazing career opportunities and get to work with so many incredible people everyday so I just never left!" - Liam, Team Leader (prev. Customer Service Agent)

"I am progressing more and more everyday at this job and there is definitely a sense of gratitude knowing I am helping people everyday." - Maggie, Customer Service Specialist

"In the four years since I started at Probe, I have learned so much and progressed so much. More than I could have ever imagined." - Dylan, Team Leader

This could also be you! Start your new journey with us and apply today!

Please note, this is an Australian based role and due to the nature of our client, to be eligible you must:

• Hold current Australian Citizenship,

• Be willing and eligible to obtain a security clearance to the level applicable (this is at no cost to you), and

• Have lived in Australia for the last 5 consecutive years (a 5-year footprint).

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.

At Probe CX equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%!

We look forward to receiving your application!