Customer Service Specialist II

Title: Customer Service Specialist II

Location: USA NY Albany - 22 Corporate Woods Blvd (NYS014)

time type

Full time

job requisition id

RQ220907

Job Description:

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

None

Job Family:

Contact Center

Job Qualifications:

Skills:

Call Support, Customer Inquiries, Customer Relationships, Oral Communications, Phone Calls (Inactive)

Certifications:

None

Experience:

2 + years of related experience

US Citizenship Required:

No

Job Description:

CUSTOMER SERVICE SPECIALIST II

Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting the New York State Department of Health Medicaid Management Information System (MMIS) program. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a Customer Service Specialist II you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Specialist II joining our team to provide support via the telephone and/or Internet to resolve routine issues and respond to customer inquiries.

You will be answering inbound phone calls from Medicaid Providers for billing or enrollment.  These calls are not scripted; there is knowledge to be learned to understand and help the providers with their Medicaid claims.

HOW A CUSTOMER SERVICE SPECIALIST II WILL MAKE AN IMPACT

• Takes and processes transactions by telephone, internet and correspondence from customers and representatives

• Enters and maintains database records of customer profiles and prepares and maintains status reports

• Acts as liaison for customers

• Maintains knowledge of company products and customer service processes

WHAT YOU’LL NEED TO SUCCEED:

• Required Experience: 2+ years of customer service experience

• Required Technical Skills:

  • Strong Microsoft Office skills (Word, Excel, PowerPoint)

• Required Skills and Abilities:

  • Strong telephone and verbal communication skills

  • Customer focus and adaptability to different personality types

  • Ability to multi-task and manage time effectively

• Location: Hybrid and on-site at 22 Corporate Woods, Albany NY

The likely hourly rate for this position is between $18.27 - $24.73. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Hybrid

Work Location:

USA NY Albany

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology