Customer Service Specialist

Title: Customer Service Specialist

Location: Melbourne Australia

Job Description:

As the largest provider of boat insurance in Australia, Club Marine has been protecting the needs of boat enthusiasts since 1959. We're actively involved in the boating community and committed to helping our customers take the worry out of boating, so they can enjoy their time on the water. Underwritten by Allianz Australia Insurance Limited, a member of the global Allianz Group, Club Marine is backed by one of Australia's largest general insurers.

Join us and be part of a passionate team dedicated to making boating enjoyable and worry-free for everyone.

We are seeking a Customer Service Specialist on a full-time basis for our Melbourne office.

The initial training for the role will be conducted full time for two weeks. After this is completed, you will be able to work in a hybrid work arrangement of two days in the office, and three days from home.

About the role

• Based in our Melbourne office with a variety of shifts between 8am to 8pm (AEST) from Monday to Friday. Optional flexibility to work on Saturday & Sunday between 8am to 5 pm (AEST)
• Working two days in the Melbourne office is a minimum requirement.
• Key customer facing role whereby you are taking customers incoming calls
• High pressure environment which requires excellent multi-tasking skills
• Training, support and tools of trade provided to assist you succeed

About you

• Motivated by Member success stories
• Influence a whole business with customer advocacy
• Want to constantly update your skills in a respected Insurer
• Be part of a successful business
• Thrive in a fast-paced environment by demonstrating resilience and adaptability
• Strong problem-solving skills with innovative and effective solutions
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

About our culture

At Club Marine, we care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We're committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.