Customer Service Specialist

Title: Customer Service Specialist

Location: Australia

Job Description:

• Job Identification1001034
• Locations QLD, Australia
• Job TypePermanent - Full time
• Job FunctionCustomer Service and Support

Job Description

Thinking about a new career path? Come join Suncorp in Townsville!

Full-Time  - Customer Service Specialist  (AAMI Specialists)

Engagement Centre Sessions:
Hosted at our Townsville Contact Centre Hub.

Are you looking for a secure and rewarding role where your people skills truly matter?

Suncorp is continuing to grow across North Queensland, and our Townsville Contact Centre opened in June 2025 is expanding rapidly. We’re currently recruiting full-time Customer Service Representatives to join our AAMI team, helping customers right across Australia.

Experience in hospitality, retail, childcare, or contact centres can set you up for success in this role. If you enjoy helping people, solving problems, and making a positive difference in someone’s day, we’d love to hear from you. At Suncorp, you’ll be supported with training, guidance, and a team that wants you to thrive.

Shift Pattern:

This role is a Full time Role offering: 

37.5 hours per week - Monday to Friday Start window 09:00am -11:00am (During daylight savings 8:00am - 10:00am) 

Please note: ‘Start window’ means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown.

Why You’ll Love Working at Suncorp Townsville

Joining Suncorp means more than just a job, it’s an opportunity to grow your career with a company that truly supports your personal and professional success. Here’s what we bring to the table:

Competitive salary: $62,000+ 12% super + penalty rates on eligible shifts + performance-based incentives

Leave benefits: Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)

Hybrid working: Work where you thrive with a flexible blend of in-office and remote work

Work-life balance: We ensure you have the support you need both personally and professionally

Staff discounts: Access exclusive deals from over 400 top Aussie retailers

Insurance discounts: Up to 25% off Suncorp brands such as AAMI, Shannons, Apia & more

Reward & recognition programs: We celebrate your hard work and achievements

Career development: Ongoing training, growth opportunities, and support to reach your full potential

Reputable employer: Join a national, trusted company with an inclusive and diverse workplace

Community engagement: Be part of initiatives like Spirit to Cure and regional investment in Queensland

Note: Specific benefits may vary depending on role, level, and location. Click here to learn more about our employee benefits.

What You’ll Be Doing

As an AAMI Specialist, you’ll:

• Support customers with their insurance needs via phone
• Provide clear, helpful solutions tailored to each customer
• Build strong relationships through great service
• Achieve service and sales targets with customer satisfaction at the core
• Resolve enquiries efficiently and confidently

What You’ll Bring

We’re looking for individuals who have:

• A passion for customer service and a strong desire to help people
• Excellent problem-solving abilities, with the ability to simplify complex information
• Motivation to consistently achieve and exceed targets
• A collaborative mindset and ability to work both virtually and in-person
• Resilience, adaptability, and a proactive approach to learning and development

Training Period

• Our success starts with investing in your growth. You’ll complete a 7-week, full-time, paid training program held at our Townsville office, equipping you with everything you need to succeed in the role.
• Please note: You’ll be required to work full-time from our Townsville office during the training period. Once complete, you’ll move to your selected shift pattern and transition to our flexible hybrid working model.

Home Office Setup Requirements

As this is a hybrid role, you’ll work from both the office and home. Suncorp will provide you with a laptop, but you’ll need to have:

• A reliable internet connection
• An ergonomic home office setup (keyboard, mouse, dual screens, desk, and chair)
• A private and distraction-free workspace

Ready to Make an Impact?

Suncorp is committed to North Queensland, focusing on community engagement, quality insurance services, and providing long-term career opportunities. With an inclusive culture, flexible work options, and a strong focus on development, Suncorp offers a supportive environment where you can truly thrive.

If you're looking for a rewarding career with a company that values you, chase the sun and apply now to join the Suncorp family. We can’t wait to hear from you!

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.