Customer Service Specialist

Title: Hybrid - Customer Service Specialist (Ohio)

Location: Columbus, Ohio, 43230, United States

• Hybrid

Department: Operations

Job Description:

Job Summary:

Reliant’s Customer Service Specialist interact with the Company’s consumers by addressing inquiries, resolving complaints while assisting them with managing their delinquent accounts. Our consultative approach helps debtors identify the most suitable way to resolve a balance in the best interests of all parties. Customer Service Specialist create a sense of urgency using a customer service demeanor while remaining both positive and professional at all times. This is a full time, non-exempt position that reports directly to the Department Manager. This position is eligible for telecommuting.

We Offer

• Hourly pay: starting at $15 - $18/hour with monthly performance bonus potential!!
• Benefits: – Medical, Dental, Vision, Life and Disability insurance 401K, Paid Vacation and Holidays
• Professional Growth: Reliant is committed to individual growth and advancement
• Full time work: (40 hours per week) M-Thu: 8AM - 5PM (3 days) & 12PM - 9PM (1 day) EST & Fri: 8AM -5PM EST (Flexible choosing one late nights)
• Paid Training:  designed to set you up for success Day 1!
• Supportive team and collaborative culture

Duties/Responsibilities:

• Provide methods and solutions to debt borrowers in attempts to resolve delinquent accounts.
• Continuously receive inbound calls and perform outbound calls in attempt to assist borrowers in resolving debt.
• Maintain a workload of delinquent accounts up to and including completion of payments.
• Properly follow up with borrowers to ensure required documentation and payment processing is compliant and complete.
• Ensure all borrower accounts are documented properly and notify borrowers of any missing or additional procedures needed.
• Perform proper skip tracing techniques to identify borrower contact information
• Abide by the FDCPA at all times.
• Adhere to both internal and industry-wide compliance regulations.
• Any other additional responsibilities assigned by management

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Bilingual - Spanish and English proficiency a plus.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software while working across multiple systems/screens.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• High School Diploma or GED required; College Degree a plus but not required.
• Previous collections, call center, or customer service experience is a plus.
• Ability to meet and exceed daily, weekly, and monthly production goals.
• Ability to multitask and maintain composure in stressful situations.

Why Join Us?

Reliant Capital Solutions is an accounts receivable management company headquartered in Gahanna, Ohio. Reliant focuses on debt recovery in the higher education, healthcare, automotive, retail, commercial industries as well as government services. 

• insideARM’s Best Places to Work in Collections (2019, 2020, 2023, 2025)
• BBB A+ Rating (2007-2021)
• BBB Accredited (2019-2021)
• BBB Torch Award for Ethics Recipient – Category: Customers (2020)
• CV Magazine Corporate Excellence Award (2020)
• Ernst & Young - Entrepreneur of the Year - East Central Finalist (2019)
• Columbus Business First - Fast 50 (2010, 2011, 2018, 2021)
• Columbus Smart Business - Smart 50 (2018, 2019)
• Columbus CEO Women Owned Businesses (2018)

Want to know what it's like working here? Check out our Glassdoor reviews!

Former Military & Veterans, Reserved and Military Spouses (Spanish/English) encouraged to apply.

Physical Requirements 

• This position requires prolonged periods of sitting at a desk and working on a computer.
• See table(s) below for additional lifting and activity requirements of this position.