Customer Service Representative II

Customer Service Representative II (French-English Bilingual)

Location: United States Southern Pines, NC or Richmond, VA

Monday-Friday | 8:00 AM - 5:00 PM

Hybrid Schedule: Work from home Mondays & Fridays, onsite Tuesday-Thursday

Salaried + Overtime Eligible

Job Description:

At Hamilton Beach Brands, Inc., a leading designer, marketer, and distributor of small household and commercial appliances. our culture is one of hard work, ethical behavior and teamwork. We roll up our sleeves and work hard to create products that have been pleasing customers for over 100 years. We offer a comprehensive compensation and benefits package which includes health, dental and vision insurances, along with 401(k), paid vacation, a paid charitable day off to share your talents with the non-profit of your choice, a quarterly subsidy to help cover the costs associated with staying fit, the ability to purchase our products at a discounted cost, employee recognition, team building activities, and a casual dress code just to name a few of the advantages of working for this dynamic company.

We're hiring a French speaking Customer Service Representative to serve as the first point of contact for our customers. You'll use your bilingual communication skills to provide exceptional support and help consumers get the most out of our products.

Responsibilities of the position include:

• Answer, process, and document incoming phone calls, emails, and letters customers

• Provide professional customer support in both English and French

• Troubleshoot consumer concerns and deliver effective solutions

• Maintain accurate and detailed interaction records

• Work in a fast-paced call center environment

Requirements of the position include:

• High school diploma or equivalent

• Fluency in both English and French (written and spoken)

• At least six months of customer service experience

• Strong communication skills (written and spoken)

• Comfort with computers, data entry, email, and the internet

• The ability to thrive in a fast-paced, team-focused environment

Our employees enjoy working in a tobacco-free and drug-free environment. Hamilton Beach Brands, Inc. is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees.