Customer Service Representative - German

Customer Service Representative - German

locations

Tempe, AZ

Job Description

Just imagine joining a team that speaks a world of different languages. Now experience it for real.

As a member of our seasonal Customer Service team, you’ll be at the heart of the action, helping us support our fans in both German and English. 

That’s right, helping LEGO fans is our superpower, and we love it! Every day, our award-winning Consumer & Shopper Engagement (CSE) team springs into action, working to support our consumers and fulfil our Play Promise. 

Are you ready to inspire the builders of tomorrow? 

If you love creativity, problem-solving, helping others, and building connections, we encourage you to apply. 

About the Role: 

This permanent role is for our new North American contact center based in Tempe, AZ. Successful candidates will be supplied with equipment for hybrid working.

Training will be held in person in our brand-new building in The Beam on Farmer in Tempe. This classroom-based training will take 5 weeks.

As a Customer Service Representative, you'll be responding to LEGO fans from all corners of the world using your German and English language skills.

We offer a starting salary of $46,450 per annum plus fantastic benefits including a performance based/discretionary bonus. Full in-person training will be given with an up to 5-week induction followed by on-the job support. 

We also offer ‘Best of Both’ – our hybrid-work approach that gives our Customer Service Representatives the flexibility to work from home two days per week and from the office for a minimum of three each week, after training. 

Our team tackles millions of queries each year, covering everything from building tips to troubleshooting and hunting down those elusive rare parts. Together, we’re crafting new ways to connect with fans all around the globe to make the LEGO experience unforgettable! 

Where you’ll spend your time:

• You will spend the first four weeks getting to know your new colleagues, learning about the bricks and settling into the LEGO culture during your induction training. The time of these training programs will be 9:00am to 5:00pm MST Monday through Friday; but are subject to change.

• We are currently hiring for multiple shifts with flexible, scheduled, start times (even at the half hour), ranging from 8:00am to 12:00pm.

• Full-time employees work 5 days a week, with a maximum of four weekend days scheduled in a four-week period, based on volume. This will go into effect once you have completed the 5-week training program and are ready to work independently.

Why you’re the perfect match 

If you can keep cool when LEGO mini figures are losing their heads, then we want you on our team! You’ll bring energy, compassion, and fluency in English and German.

What you’ll be doing 

• Respond to consumers in both English and German - spoken and written. 

• Engage with consumers via phone and email. Handling a range of topics from order status and account issues to digital experiences and product quality queries.

• Build strong and lasting relationships with consumers in a fun and engaging manner. 

• Assess and solve brick-based problems using our various tools and programs, requiring solid IT skills to support consumer requests. 

• Adapt to a variety of shifts to ensure we provide an exceptional service.