Customer Service Representative

Position: Customer Service Representative (Remote/Hybrid - 1 Day in Office per Week)

ID; 2026-11678 

Category; Customer Service/Call Center

 Location : Location; US-TX-Southlake

 Position Type; Regular Full-Time

 Min;USD $15.00/Hr.

Max;USD $17.00/Hr.

Job Description:

Overview

Join One of DFW's Top 100 Workplaces - 2023 & 2024!

Schedule: 9am-6pmCompensation: $15-$17/hour DOE + SPIFFs (total compensation potential: $50-60K), Monthly Incentives & Career Growth Opportunities

About the Role

Do you love helping people and thrive in a fast-paced environment?Berkeys Plumbing, A/C & Electrical - one of the most respected names in home services across the DFW Metroplex - is growing and looking for a motivated, customer-first professional to join our award-winning Call Center Team.

As a Customer Service Representative, you'll be the friendly voice our customers rely on - scheduling appointments, answering questions, and ensuring every client feels cared for from the first hello to the final service visit.

Why You'll Love Working at Berkeys

We believe in treating both our employees and our customers like family. Here's what you can look forward to:

• Flexible Hybrid Schedule: Work remotely with just one day per week in the office

• Competitive Pay + SPIFFs & Bonuses for meeting performance goals

• Career Development: Ongoing coaching, training, and advancement opportunities

• Comprehensive Benefits Package including:

• Medical, Dental, and Vision with Company Contribution

• 401(k) with Company Match

• PTO, Birthday PTO, and Paid Holidays

• Disability, HSA, FSA & Life Insurance Options

• Fun, Engaged Culture:

• Employee events like BBQs, food trucks, and snow cone days

• Monthly recognition awards

• Employee appreciation gifts and wellness initiatives

️ What We're Looking For

• 2+ years of customer service experience, preferably in HVAC, plumbing, or electrical industries

• Strong communication skills - friendly, confident, and professional

• Ability to multitask in a fast-paced environment while staying organized

• Comfortable with technology (ServiceTitan experience is a plus!)

• A team player with a positive attitude and commitment to excellence

Why Berkeys

Since 1975, Berkeys Plumbing, A/C & Electrical has built a reputation for integrity, quality, and customer care. As a two-time Top 100 Workplace, we pride ourselves on empowering our employees, celebrating success, and providing the tools and support they need to thrive.

Ready to Grow Your Career?

If you're ready to join a company that values professionalism, teamwork, and customer care - apply today and become part of the Berkeys family!

Responsibilities

What Will I Do?

• Successfully handle high volume inbound customer service calls
• Making/handling high volume of outbound calls
• Respond to e-mail inquiries
• Receive and record completed work orders from field technicians
• Expedite unresolved customer grievances to designated departments for further investigation
• Maintain accurate customer information and scheduled appointment details
• Actively promote and sell new or additional services or products when applicable

Qualifications

Do I Have What It Takes?

• High School Diploma or GED preferred
• 2 years customer service experience, with industry experience preferred
• Basic computer proficiency, particularly with Microsoft applications
• Experience with Service Titan is a plus
• Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time
• Must be able to work evenings and weekends when needed for oncall schedules

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.