Customer Service Representative

Customer Service Representative
Location: Charlotte United States

Remote
ID:    226040
Full Time availability - North Carolina

Job Description:

Do you love helping people? Thrive in fast-paced environments? Want to work from home in a role where you make someone's day every day?

If you're someone who:

• Brings positive energy
• Solves problems with confidence
• Loves great products and even better discounts

…then you'll feel right at home here!

Your Day to Day (Essential Functions):

Customer-Focused Support

• Serve as the first point of contact for customer inquiries via phone
• Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.
• Handle escalations with professionalism, ensuring a smooth resolution process.

Problem-Solving & Ownership

• Apply critical thinking to troubleshoot issues and offer appropriate solutions.
• Approve adjustments, returns, or other resolutions within established guidelines.
• Follow up with customers to ensure complete satisfaction and issue solutions.

Service with Integrity

• Uphold company values by providing honest, ethical, and transparent support.
• Maintain confidentiality of customer data and company policies.
• Stay informed about product updates, policies, and procedures to provide accurate information.

Collaboration & Continuous Growth

• Work closely with team members and leadership to improve service processes.
• Participate in ongoing training to enhance skills and stay ahead in customer service excellence.
• Provide feedback to improve company policies and customer experience strategies.

What We Offer:

Competitive pay starting at $15.00/hr

Recognition based incentives and bonuses

PTO, Vacation, and Sick Pay benefits

Employee discounts and perks (up to 40% off most products and brands)

What We're Looking For:

1+ years of customer service experience (retail, call center, or hospitality preferred)

Strong communication skills - Ability to de-escalate and resolve issues professionally

Problem-solving mindset - You think fast and adapt quickly

Integrity and reliability - You do the right thing, even when no one is watching

Comfortable working in a fast-paced environment with performance goals

Tech-savvy - Ability to navigate multiple systems and multitask efficiently

Technology requirements:

In order to work from home, our agents must have their own full-size or all-in-one desktop personal computer, or a traditional laptop personal computer that meets the minimum specifications listed in the sections below.

Devices not acceptable:

Tablet-based/convertible personal computers (i.e. - Microsoft Surface, Surface Book), Chromebooks, Steam Decks and mobile phones (unless needed for two-factor authentication) are not acceptable.

Operating Systems:

Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations

Mac IOS 13 or newer

What if I have an Education or Enterprise edition of Windows?

Education and Enterprise editions are not licensed for individual use (these licenses would be owned by a larger organization).

What if I am using a Windows Insider version of Windows?

Versions of Windows provided via the Windows Insider program are not considered stable versions of Windows, and are therefore not suitable for production use. Support will only be provided on stable, main release versions of Windows.

What if I am using an older version of Windows?

We do not support Windows 95, 98, ME, 2000, XP, Vista, Windows 7, Windows 8 or Windows 8.1.

What kind of software do I need?

A PC that is fully updated with all current windows AND all optional updates, as these are device specific for your system and can affect Audio and other performance if not updated.

What antivirus protection do I need?

You must have an anti-virus program running on your computer. Microsoft Defender is sufficient and already installed on most Windows based computers.

Web Browser:

Our systems work best using Google Chrome. Other browsers may not work. If this is the case, we will ask you to install Chrome.

Random Access Memory (RAM):

6 GB RAM or higher, but we recommend 8GM or higher to support the work environment

Internal Storage:

You must have enough free space available to both install needed systems and run these systems effectively.

Display/Monitor:

Minimum Optimal Screen Resolution:

1920 x 1080

Devices and peripherals needed:

External mouse* (wired preferred)

Keyboard (wired preferred)

Webcam (will be utilized for Training and meetings

USB headset* (wired required - wireless/Bluetooth headsets NOT acceptable)

We highly recommend you have the following headsets for best results during your employment.

Jabra Evolve 20 UC

Logitech H390

Other recommendations will be included in the system requirements documentation provided later in the process

Headset models NOT supported

MPOW

Cyber Acoustics

NUBOW