Customer Service Representative

Customer Service Rep

Contract

Industry

Financial Services

Language

English,French

Salary

23.80 - per Hour
 

Location: Hybrid, 3 days per week in office, full-time in office during training and probation
Language: Bilingual English and French, with strong spoken communication skills in both languages
Duration: 4-month contract to start, with the goal of transitioning to permanent employment based on performance
Background Check Requirement: Clear criminal background check and successful credit check required

About the Opportunity
Join a leading organization in the financial services sector that is focused on delivering exceptional customer experiences. You’ll become part of a collaborative, people-focused team where your communication and problem-solving skills will help Canadians navigate their financial needs with confidence.

In this role, you’ll build trust through meaningful customer interactions, providing guidance and resolving concerns with empathy and professionalism. You’ll thrive in a fast-paced environment that values teamwork, continuous learning and consistently great service.

What’s In It for You
• Competitive hourly rate of $23.80/hr
• Hybrid work environment following training and probation
• A collaborative culture that values customer service excellence
• Valuable exposure to the financial services industry
• A supportive workplace that encourages learning and professional development

Your Responsibilities
• You’ll respond to inbound and outbound customer calls and emails, providing professional and timely service.
• You’ll assist customers with payment arrangements, banking information updates, insurance changes and general account inquiries.
• You’ll resolve customer concerns with empathy while identifying practical, customer-focused solutions.
• You’ll complete onboarding calls, creating a positive and informative experience for new customers.
• You’ll maintain accurate customer records while delivering a consistently high standard of service.

Skills and Qualifications
• 1+ years of customer service experience, ideally in a fast-paced or customer-facing environment
• Bilingual English and French communication skills, with excellent verbal abilities in both languages
• Strong conflict resolution skills and the ability to remain calm and professional during challenging interactions
• Proficiency with Microsoft Office and Outlook, along with strong overall technical aptitude
• Previous call centre or financial services experience is considered an asset
• Post-secondary education is considered an asset
• Ability to successfully complete a criminal background check and credit check

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.