Customer Service Representative

Title: Customer Service Representative

Location: Sydney Australia

Job Description:

Challenger Limited is an ASX-listed investment management firm managing $128 billion in assets (as at 31 March 2026). Life with us is fast moving and always exciting. Together we're driving to deliver our vision to provide our customers with financial security for a better retirement.

We achieve this goal by providing a work environment where people from diverse backgrounds, with a range of skills and experiences can contribute and succeed.

Customer Service Representative - 12 month contract.

• We're hiring Customer Service Representatives to join our Contact Centre team. These roles are a great entry point into financial services for someone keen to build experience in a customer‑focused, regulated environment.
• Our Contact Centre team works flexibly from our Sydney CBD offices. After an initial onboarding and training period, you'll typically work three days in the office and two from home.
• You will work on rotating monthly shifts between 8:00am-6:00pm with no weekend work.

About the opportunity -

You'll be joining the team during an exciting period of positive change and transformation as we enhance our systems and customer experience, creating excellent opportunities to make a meaningful impact from day one.

This is a fast‑paced contact centre environment, suited to someone who is confident speaking with customers over the phone, adaptable in their approach and able to stay calm when things get busy. The work requires consistency and attention to detail, and you'll also gain exposure to a wide range of customer interactions and processes.

What you'll be doing -

As a Customer Service Representative, you'll be the first point of contact for customers, assisting with queries about their accounts and providing guidance on our products, systems and processes

The role blends front line customer support with email enquiries, operational processing and quality‑related tasks - offering variety across both customer service and administration.

You'll handle a mix of enquiries - some straightforward and educational, others more complex - and at times you'll be supporting customers at important moments in their retirement journey. Empathy, professionalism and strong listening skills really matter here.

Key responsibilities

• Respond to customer enquiries via phone and email.
• Take ownership of issues and see them through to resolution
• Balance competing priorities while maintaining accuracy and attention to detail
• Communicate clearly, calmly and professionally - even under pressure
• Actively listen and tailor your approach to each customer
• Keep up to date with evolving products, systems and processes
• Identify opportunities to improve the customer and team experience

About you

We're looking for someone who is adaptable, customer‑focused and communicates clearly with a wide range of people.

You'll have previous customer service experience (either over the phone, in writing or face-to -face) and you'll be comfortable working in a structured call centre environment.

You'll also bring:

• Strong written and verbal communication skills
• Great soft skills - curiosity, humility and active listening
• A calm, composed approach in a fast‑paced setting
• High attention to detail and accuracy in record-keeping
• Confidence working across multiple systems and following procedures

You don't need to be an expert on day one because we are there to train and support you - but you do need to care about finding the right solution for the customer and our business.

Additional Info

Working at Challenger means being part of a diverse, connected team that has fun and loves what they do. We're small enough, but big enough to accelerate bold ideas, realising what's possible for our customers and partners.

At Challenger, we provide access to a range of exclusive employee benefits that will support you both personally and professionally and a hybrid work environment. Visit our benefits page for more information.

#LI-Challenger #LI-GW1 #LI-Hybrid.

Challenger's employee value proposition guides how we work: Grow and realise your potential, supporting each other, stronger together and making things happen. Our culture encourages curiosity, considered thinking and meaningful contribution, with opportunities to build a broad and rewarding career.

We are committed to fostering a safe, inclusive and respectful workplace where people of all backgrounds, identities and ways of thinking can thrive, and promoting flexible working to support work-life balance.

Challenger is proud to be a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality, a Family Friendly Workplace and recognised as a Bronze Employer in the Australian Workplace Equality Index (AWEI), the national benchmark for LGBTQ+ workplace inclusion.

Job type:

Max Term (Fixed Term)