Customer Service Representative

Customer Service Representative

Location: Dallas, TX, United States

Salary: USD 14-14.5 HOURLY

Job Location Type: Remote

Employment Type: Contract, Full Time

Job ID: 267644

Job Description:

Work At Home Customer Service Representative role. For our permanent roles, we also offer medical, dental, vision, and 401K benefits as well as paid time off.

There will be a New Hire Orientation and an Onboarding Experience before day 1 of Product Specific Training. Training hours are 9:00AM - 5:30PM EST for 23 days, plus 5 days nesting. 100% attendance will be required for all these. The call center hours of operation is 7:00 AM EST - 11:00 PM EST 7 days a week

What you'll do

• Coordinate Care Plan, Medicare member services. Needs lots of empathy and patience.
• Answer customer calls: Prescription Refill, and Care order status.
• Provide estimated copays for Medications
• Answer Benefit questions
• Assist with grievances
• Assist with coverage determinations.

What you'll bring

• High School Graduate or GED
• 3 mos Customer service experience minimum
• Over 18 years of age
• Ability to type 25 wpm
• Comfort with desktop computer system
• Proven oral & written communication skills
• Logical problem-solving skills

This program will have milestone tests and a final test. There are up to 3 attempts, but you MUST pass on the 3rd attempt to continue with the LOB.

You will need to be available for any scheduled WITHIN these hours of operation.

Pay Rate: $14.00 Training/ $14.50 Production

Training Duration: 23 days Training / 5 days Nesting

Training Schedule: 9:00AM - 5:30PM EST Monday to Friday

HOOPs (Hours of Operation): 7:00 AM EST - 11:00 PM EST 7 days a week