Customer Service Representative

Title: Customer Service Representative (Remote) | $16.00 per hour | Starts 8/6/26

Location: United States

Department: Operations

Job Description:

US

ID2026-5401

Category

Operations

Position Type

Regular Full-Time

Overview

Carenet Health is not authorized to hire in certain states due to internal business considerations: AZ, CA, CO, ME, NE, NJ, NY, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico

At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance!

If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position?

Responsibilities

Some of what you will be doing:

• Using excellent communication and multitasking skills, responds timely to customer inquiries and process requests
• Research customer issues and find workable solutions
• Provide response to inquiries including scheduling appointments, referral inquiries
• Assist with insurance questions, medication requests or general information requests
• Identify and understand customer needs; quickly gain customer trust and confidence 
• Have fun learning new products and projects!
• The best part, you will be making a difference in someone's life!

How to thrive when working at home: 

Safety

• Choose a consistent work area/office
• Make your area physically safe
• Stay organized
• Personalize your desk!

Security

• Privacy matters
• Keep it quiet - remember, we are dealing with patients and customers!
• Protect your computer

Support

• Communicate
• We coach and focus on your performance
• Quality matters

Success

• Get ready for work!
• Prepare yourself mentally
• Use your resources
• On your break, get outside once in a while

Why Carenet?
For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all. 

Qualifications

We want you to be successful, so these are some of the qualifications required:

• High School diploma/GED or equivalent (will be validated during background check)
• Six or more months of general business experience, preferably in a customer service environment, or the equivalent in related work experience
• Strong communication skills via phone, email, chat, etc.
• Excellent customer services skills
• Excellent demonstration of caring, empathy and compassion
• General knowledge of Windows PC, Microsoft Outlook, Word and Excel, CIB, Teams, Tower, and BSA
• Flexible with work schedule
• Able to provide 2 monitors 22 inch each with both HDMI and Display ports

At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Customer Service Representative is $16.00 per hour.

In addition, we offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities.

Additional Information

Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.

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