Customer Service Representative

Title: Customer Service Representative – Parent Liaison (Remote)

Location: Remote

Job Description:

Cranial Technologies is the only company in the world completely dedicated to researching and treating plagiocephaly (commonly called flat head syndrome). With over 300,000 babies successfully treated with the DOC Band®, we are the plagiocephaly experts and the leader in pediatric cranial shaping orthoses.  

We are currently looking for a full-time Customer Service Representative to join our rapidly growing team! Our ideal candidate will build a rapport with families, healthcare providers, and insurance companies in a compassionate and efficient manner over the phone. You will educate potential families about the evaluation appointment, treatment process, and insurance process, expediting the process for families while maintaining excellent customer service. 

We will train you on our process and all things unique to Cranial Technologies! 

Responsibilities include: 

• Providing outstanding customer service to our families over the phone 

• Accurately entering patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule 

• Coordination of information between referring physicians, insurance companies, and our own treatment clinics 

• Review cost share amounts, co-payments and financial responsibility with our families 

• Handling variable call-volume on multiple queues, averaging 40 to 70 calls a day 

Requirements: 

• 1 – 2 years’ customer service or related experience 

• 1 – 2 years’ experience with computer software 

• Exceptional communication including phone etiquette and human relations skills 

• Ability to work with people from diverse backgrounds 

• Proactive mindset with the ability to absorb new information in a timely manner 

• Professional demeanor in both written and spoken communication with families, providers, and coworkers. 

• Ability to problem-solve and prioritize daily tasks to manage individual workload. 

We offer an excellent benefits package: 

• Medical, Vision, and Dental Insurance 

• 401k Retirement Plan 

• Flex Spending Plans 

• 18 Days Paid Time Off each year plus 7 company-paid Holidays 

• Life Insurance 

• Short/Long Term Disability Insurance 

• The pay range for this position is $18.50 - $19.00 per hour. Pay is dependent on the applicant's relevant experience. 

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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