Customer Service Representative

Customer Service Representative

Locations

USA - Austin, TX

USA-TX-Austin-Southwest Pkwy

Additional work location option

Hybrid: Eight days a month we come together in the closest office (Nationwide) within 50 miles to experience the value of connecting with colleagues (Flexible)

Full-time

Hybrid (8 days/month)

About the Role:
This position is responsible for the ongoing management of clients’ annual reports portfolios. This role will be required to work closely with state departments. This position also assists with other ongoing compliance filings in a data-entry oriented system. This position requires exceptional attention to detail, precise response times, and high-volume data and task organization. The representative will be expected to become familiar with numerous of types of reports, compliance requirements, and issuing agencies, and is also responsible for research and database upkeep.

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Hybrid: Eight days a month we come together in the closest office (Nationwide) within 50 miles to experience the value of connecting with colleagues (Flexible). Please view the site office location directory for potential office preferences. 

Shift Hours:  Preferred Shift (9a-6p CST) Flexible

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

Preferred Job Qualifications (1 yr+ minimum in role with similar skills/responsibilities plus 1 yr+ similar background/industry):
• Must be a positive team player and be able to effectively communicate with colleagues and clients.
• You are required to multi-task, accept directions well, possess a strong attention to detail and manage your time wisely.
• Intermediate Problem-Solving: Can handle moderately complex issues effectively. Strong critical thinking and problem-solving skills are required.
• Organizational Skills: Manages time and tasks efficiently.
• Advanced Product Knowledge: Good understanding of multiple product/service features.
• Computer literacy and able to learn the use of new software with ease.
• QA Understanding: Knowledge of quality assurance standards.

Responsibilities:
• Respond to a wider range of customer inquiries about RASi's services and the role of a registered agent.
• Resolve moderately complex customer issues and complaints.
• Efficiently manage the annual report submission process based on RASi’s proprietary database and worksite.
• Efficiently manage the follow-up of Reporting issues, including obtaining required client data, signatures, and supporting documents.
• Efficiently manage the onboarding of Annual Report Services clients.

Responsible for effectively communicating with other RASi teams regarding delays, issues, or other blocks in the compliance process.

Document and escalate unresolved issues as needed.
• Update and maintain customer records.
• Conduct follow-ups to ensure customer satisfaction.
• Adhere to compliance and quality standards.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.   

Compensation:

$29,200.00 - $48,900.00 USD

This role is eligible for Bonus.

Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.