Customer Service Project Analyst

Title: Customer Service Project Analyst- Haz Waste

Location: Phoenix, Arizona, Norwood, Massachusetts, Houston, Texas, Boise, Idaho, Livonia, Michigan

Job ID: R-176773

Job Description:

POSITION SUMMARY: The Customer Service Analyst I will play a key role in compiling, analyzing, and interpreting data to support business needs within Republic Services' Environmental Solutions Customer Support group. The incumbent will assist the Customer Support Manager in conducting comprehensive data reviews, and developing effective ways to visualize and present data, and monitoring profit margins and cost analysis for both internal and external vendors.

PRINCIPAL RESPONSIBILITIES:

• Assists in gathering, organizing, and preparing data for analysis. Supports in identifying trends and compiling findings into reports, contributing to departmental insights under direct supervision and guidance.

• Uses Microsoft Excel, PowerPoint, and Power BI to aid in supporting customer metrics and reporting. Helps with setting up basic data feeds and preparing automated reports under direct supervision.

• Assists in extracting, compiling, and organizing data from multiple systems to support the creation of comprehensive reports. Helps ensure data accuracy and organization under close supervision.

• Collaborates with cross-functional teams to assist in supporting ongoing business analysis needs. Participates in meetings and helps maintain project timelines and deliverables, working closely with the PMO, Business Solutions Managers, IT, and other teams under guidance and supervision.

• Helps identify business and technical needs during the design, development, and implementation phases. Supports the team in gathering requirements and ensuring they are addressed under supervision.

• Aids in reviewing customer requests and internal business needs. Helps prioritize tasks to support process improvements and deliver customer value, under close supervision and guidance.

• Other non-essential duties as assigned or may be necessary.

QUALIFICATIONS:

• Ability to communicate complex data findings and provide clear summaries of insights.

• Skills in Microsoft Excel, PowerPoint, and Power BI for data analysis and reporting.

• Ability to work independently with guidance from senior management.

• Ability to identify trends, patterns, and insights from large datasets.

• Knowledge in effective communication and responding to sensitive inquiries and requests.

• Project management skills, including the ability to adapt to changing priorities and meet strict deadlines.

MINIMUM REQUIREMENTS:

• 0 - 2 Years of overall relevant work experience.

This position is a hybrid where you would have the option to work in 1 of 5 locations (below). Hybrid is 4-days per week onsite, and 1-day remote. Hours are Mon-Fri 8am-5pm. This position will NOT be eligible to be fully remote.

5353 E City North Dr., Phoenix, AZ 85054

101 S. Capitol Blvd., Suite 1000 Boise, ID 83702

10613 W. Sam Houston Pkwy. N. Houston, TX 77064

17440 College Pkwy #300, Livonia, MI 48152

3 Edgewater Dr, Ste 101 Norwood, MA 02062

The pay range for each location is as follows:

Arizona: $46,600.00 - $70,000.00

Idaho: $44,300.00 - $66,500.00

Michigan & Texas: $49,000.00 - $73,400.00

Massachusetts: $53,600.00 - $80,400.00

We are seeking a detail-oriented professional with some experience in hazardous waste (hazmat) to support our operations and customer engagements. This role will combine data reporting, platform ownership, and cross-functional communication to ensure efficient system performance and continuous improvement.

Key Responsibilities

• Own and manage the organization's online platform, ensuring it runs smoothly and efficiently
• Serve as a liaison between IT, internal stakeholders, and external customers
• Troubleshoot system issues and coordinate resolution with appropriate teams
• Identify opportunities for process and system improvements and communicate recommendations to IT
• Develop and maintain reports using tools such as Power BI, Excel, or similar platforms
• Analyze data trends to support business decisions and operational enhancements
• Communicate effectively with customers to address inquiries and provide updates

Preferred Qualifications

• A preference for candidates who have approximately 2 years of experience
• Some exposure to hazardous waste (hazmat) processes or environments is preferred
• Experience creating and working with data reports (e.g., Power BI, Excel)
• Strong problem-solving and communication skills
• Ability to collaborate across teams and manage multiple priorities

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. 

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2025, Republic's total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 42,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:

• Safe: We protect the livelihoods of our colleagues and communities.
• Committed to Serve: We go above and beyond to exceed our customers' expectations.
• Environmentally Responsible: We take action to improve our environment.
• Driven: We deliver results in the right way.
• Human-Centered: We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 5.1 million people in 2024 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.

STRATEGY

Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets.

We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Recycling and Waste

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers' specific needs.

Environmental Solutions

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.

Sustainability Innovation

Republic's recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation's first integrated plastics recycling facility. These innovative sites process rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.