Customer Service Associate

Title: Customer Service Associate - FuzeRx

Location: Remote - California

Full time

Job Description:

Job Summary
 

At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs.

Fuze Health’s foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future.

Job Description
 
 

The Customer Service Associate at Fuze Health supports our Operations Management department. In this role, you will work alongside collaborative partners and dedicated achievers in the field. In this role, you will utilize your customer service, phone and messaging etiquette skills to provide solutions to all patient and customer inquiries.

 

Key Responsibilities:

• Conducting outbound calls to reach patients recently discharged from the ER

• Support inbound calls from patients interested in our program 

• Assist with scheduling appointments, handling patient questions, and transferring to the appropriate UHG departments when applicable. 

• Assist with admin tasks to support patient care coordination

• Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high quality service

• Become an expert with our software solutions, including but not limited to EMR, Slack, and Five9.

 

Required Experience & Qualifications:

• Strong computer skills and knowledge of electronic medical records

• Ability to speak and write effectively at a high school graduate level 

• Ability to solve problems and identify solutions 

• Ability to demonstrate customer service skills in interactions with all patients, families, and staff including in high-volume and stressful situations

• Ability to work independently as well as an integral part of the patient care team

• Ability to follow instructions and standard operating procedures

• Required: High School Diploma or GED equivalent

• Required: Medical Assistant Certificate/Diploma from an approved school/institution or equivalent documented training (i.e. military medic, EMT, etc.).

• Required: 1-2 years experience with healthcare-related customer support

• Preferred: Experience in Telehealth

Additional Information
 

Additional Physical Job Requirements

 

Physical requirements for this role include the ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time, stoop, bend, and reach for equipment and supplies, make frequent repetitive motions required to operate a computer that include the wrists, hands and fingers, and lift, carry, push, pull, and move light objects up to 20 pounds. The role also requires the ability to effectively communicate through verbal interactions, discern auditory information, and visually perceive details to perform essential job functions.

Consistent with the Americans with Disabilities Act (ADA) and similar applicable state laws, it is Fuze Health’s policy to provide reasonable accommodation to enable qualified individuals with disabilities to perform essential job functions, unless such accommodation would cause an undue hardship.

 

Salary and Benefits

 

Salary Range: $18.00-$22.00/hour

Commission Eligible: No

Travel: No - Required up to 0% of the time  

 

Location Requirement: Fuze Health is limited to individuals residing in the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington (WA), Wisconsin .

 

Employment Authorization Requirement: Applicants must be authorized to work for any employer in the U.S. 

 

Benefits: Full-time employee benefits include: dental, vision, and multiple group medical plans to choose from, a 401(k) retirement savings plan, group life insurance, accidental death and dismemberment (AD&D) insurance, flexible spending account (FSA) and health savings account (HSA), commuter benefits, employer-paid short-term (STD) and long-term disability (LTD) insurance, and additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program). Employees are also provided flexible vacation time, accrued paid sick time, 10 paid holidays, (2 floating holidays for full time non-exempt employees) , and eight weeks of paid parental leave for eligible employees, additional paid weeks for the birthing parent, 4 weeks paid caregiver leave, and a Lifestyle Spending Account allowance each month.

Equal Opportunity Employer

Fuze Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected basis.

 

Fuze Health considers qualified applicants with arrest or conviction records for employment and conducts background checks consistent with applicable law, including the California, Los Angeles County, San Francisco, Philadelphia, and New York City Fair Chance laws. We are an E-Verify participating company.

 

Use of Automated Decision Tools

Fuze Health recruiters and hiring managers may use automated decision tools to help identify candidates who match the stated job requirements, and to what extent. These tools are designed to help ensure fairness in all aspects of the hiring process by providing recruiters and hiring managers with data-backed insights based on information provided in your resume, including work experience, education, and other skills. Fuze Health does not use automated decision tools to make hiring decisions; hiring decisions always involve human review and input. If you have any questions or would like to request an alternative process.

 

Privacy Notice

To learn about Fuze Health’s privacy practices, including compliance with applicable privacy laws, please read our Privacy Notice for Job Applicants.