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Date Posted
Today
New!Remote Work Level
100% Remote
Location
Remote in WV, PA, MD, KY, OH, VA
Job Schedule
Full-Time, Alternative Schedule
Salary
$42,000 - $60,000 ANNUALLY
Benefits
401k Matching/Retirement Savings Dental Insurance Health/Medical Insurance Life Insurance Vision Insurance Paid Holidays Paid Vacation
Categories
About the Role
Title: Customer Service & Sales Representative
Location:
Remote within Shentel’s footprint in Virginia, West Virginia, Pennsylvania, Maryland, Kentucky, and Ohio
Schedule: Full-time
What You’ll Do
As a Customer Service Representative, you’ll be the first point of contact for customers—helping solve problems, answer questions, and identify opportunities to deliver additional value. This role combines customer service and sales, giving you the ability to directly impact both customer experience and your earning potential.
Compensation & Earning Potential
- Base Pay: $15+ per hour
- Commission Opportunity with Multipliers
- Estimated Total Earnings: $42,000–$60,000+ annually
- Top Performers earn around $80,000 - $100,000 annually
Schedule Expectations:
We know that work-life balance is important to you and your family!
- Monday–Friday: 10:30 AM – 7:00 PM
- Around every 4th Saturday required, 8:30 AM – 5:00 PM, with a day off during the same week
- Overtime required monthly with the opportunity for additional overtime
- Schedules are provided in advance
Remote Work Expectations
- Dedicated, private workspace required
- High-speed wired internet (no Wi-Fi-only or satellite connections)
- Company-provided equipment
- Paid training with full attendance required
What We’re Looking For
- 1+ year customer service or call center experience
- Strong communication and problem-solving skills
- Ability to navigate multiple systems and handle high call volume
- Comfortable identifying sales opportunities while supporting customers
- Self-motivated and able to work independently
Why Join Us
- Robust earning potential
- Competitive benefits: 401k contribution and match, medical, dental, vision, life insurance, PTO, and holidays
- Paid training and ongoing development
- Supportive team environment
- Opportunity to grow into advanced roles
- Discounted Shentel services in specific areas
Our Mission
We’re committed to delivering exceptional service while keeping our communities connected. Every interaction matters—and you’ll play a key role in making that happen. Shentel shows industry-leading customer satisfaction; our service speaks for itself. We offer our employees a competitive benefits package and a winning culture. With over 100 years of history and growth, Shentel continues to lead the way. Apply with us today to learn more!
Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.
EEO is the Law and Pay Transparency
Job Details
Job Family
Customer Service
Job Function
Glo Fiber
Pay Type
Hourly
Education Level
High School
Hiring Min Rate
42,000 USD
Hiring Max Rate
60,000 USD