Customer Service Agent

Title: Customer Service Agent

Location: MS, USA

• 15.00 per hour Grow with us—enjoy enhanced rewards for long-term commitment and outstanding performance!
• Hourly
• Full Time
• Medical, Dental, Vision, Life Insurance, Competitive Salary, Paid Time Off,

Job Description:

Remote Inbound Customer Service Representative (Full-Time)
Disabled Veteran Solutions (DVS)

Make an Impact Through Meaningful Work

Disabled Veteran Solutions (DVS) is seeking dedicated and professional Inbound Customer Service Representatives to support government-based programs across security, health & human services, and state benefits.

This is an opportunity to be part of a mission-driven organization where communication, accuracy, and customer care are essential. As a member of our team, you will serve as a trusted point of contact-providing support, guidance, and resolution to individuals who rely on these services every day.

Position Overview

In this role, you will manage inbound customer interactions and provide timely, accurate support across a variety of service areas. You will be responsible for maintaining a high level of professionalism while ensuring each interaction is handled with care and efficiency.

Responsibilities include:

• Answering inbound calls and providing a positive, solution-oriented customer experience
• Assisting with basic technical troubleshooting and initiating support tickets as needed
• Scheduling appointments at designated service locations
• Accurately documenting all customer interactions, including inquiries, concerns, and resolutions
• Conducting follow-up calls to ensure issues are resolved and customers remain informed
• Delivering consistent, high-quality service in a structured environment

Required Qualifications

We are looking for individuals who are reliable, detail-oriented, and capable of managing multiple responsibilities in a remote setting.

• High school diploma or GED required; additional education preferred
• Prior customer service experience, particularly in call-driven environments
• Strong verbal communication skills with the ability to build rapport quickly
• Ability to troubleshoot basic technical issues independently
• Comfortable working in a remote environment with minimal supervision
• Ability to successfully complete an extensive credentialing and background check process

Preferred:

• Bilingual (English/Spanish) candidates are strongly encouraged to apply

Technical & Work Environment Requirements

• Reliable high-speed internet connection
• Private, distraction-free workspace
• Ability to navigate computer systems efficiently
• DVS will provide a computer and monitor; employees are responsible for providing a USB-wired headset

Schedule & Training

• Training Schedule: 9:00 AM - 4:30 PM EST
• Regular Schedule - regular schedule set between the hours of 10:00am - 8:00pm - Monday - Friday

Consistent attendance and reliability are essential for success in this role.

Why Join DVS

Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB). We are committed to delivering excellence while creating meaningful employment opportunities for Veterans, military families, and professionals seeking purposeful work.

At DVS, you can expect a supportive environment that values performance, encourages growth, and provides opportunities for career advancement.

Build a career where your work matters. Apply today to join the DVS team.

A pre-employment drug screening and criminal background check are required prior to employment.