Customer Relationship Management Operations

Title: CRM Operations

Location: Jacksonville, Florida, United States

Department: BICIRI

Job Description:

 CORE Foodservice is a North American Foodservice Sales Agency that blends engaged leadership with a deep network of market specialists across North America who connect our customers with the brands they love. With over 60 offices, our goal is to hire the best people who want to move fast and make a large impact. Happy people do happy things; we allow our employees to focus on what they love to do.

 

 

 

 

Our Mission Statement: W.I.N.

 

 

Willing & Engaged - Integrity - Never Give Up

 

 

All Together. Different.

 

 

 

 

 

CORE Foodservice is looking to hire for our CRM Operations Team!

 

 

 

 

 

The CRM Operations Team is responsible for maintaining and continuously improving Salesforce to support CORE Foodservice’s sales operations. This role plays a critical part in ensuring data integrity, user adoption, reporting accuracy, and overall system effectiveness across the organization.

 

 

 

The ideal candidate is a result driven Salesforce Administrator who takes ownership of their work, manages priorities effectively, and follows initiatives through to completion while supporting users at all levels of the organization.

 

 

 

This is a remote position.  Candidates must reside within the continental United States and be permanent citizens.

 

 

 

Responsibilities/Duties/Functions/Tasks

 

 

• User Support & Enablement


• Support users at all levels of the organization with the CRM system, including:


• Call Entry


• Account maintenance


• Opportunity Management


• Objective Management


• Dashboard metric review


• Manage and resolve CRM Help Desk support requests


• Conduct training for users at all levels and create/update training materials


• System Administration & Configuration


• Set up and maintain user accounts, profiles, roles, and permission sets


• Customize Salesforce objects, fields, page layouts, record types, and validation rules


• Evaluate, implement, and test CRM enhancements and configuration changes


• Reporting, Dashboards & Scorecards


• Run ad hoc and scheduled reports


• Build and maintain Salesforce reports and dashboards


• Own scorecards for 500+ Sales Associates across multiple channels, including data extraction, validation, analysis, and publishing


• Data Quality & Governance


• Maintain high quality CRM data


• Load, delete, and reassign Accounts, Objectives, New Operators, and related records


• Perform system testing and validation prior to production releases


 

 

Qualifications

 

 

To perform the job successfully, an individual must be able to perform each essential duty exceptionally. The requirements listed below are representative of the knowledge, skill, and/or ability required.

 

 

• 2–4 years of hands-on Salesforce Administrator experience in a production environment


• Salesforce Certified Administrator preferred (or equivalent experience)


• Experience supporting sales teams, reporting, automation, and data integrity initiatives


• Experience providing Salesforce user support and resolving day-to-day system issues


• Ability to plan, prioritize and execute projects within deadlines


• High proficiency in Microsoft Excel


• Proficient in Microsoft Teams, Outlook, Word, and PowerPoint


• Working knowledge of Power BI, including dashboarding and reporting, preferred


• Excellent written and interpersonal communication skills


• Ability to work with cross-functional teams, including developers, to implement solutions


• Excellent analytic and problem-solving skills


• Industry experience within food brokerage, food manufacturing, or food distribution preferred


 

 

 

What can WE offer YOU?

 

 

CORE Foodservice offers a competitive benefits package including:

 

 

• Annual Salary


• Medical, Dental, and Vision benefits


• 401K +Match Eligibility


• Paid Time-Off Programs


• Tuition Reimbursement Opportunity