Customer Experience Representative

Title: Customer Experience Representative

Location: Christchurch New Zealand

• Part-time (37 hours per week shared across vacancies)
• Up to 3 permanent part-time positions available (4-5 hour shifts)
• Generous annual leave provisions and professional development opportunities

Shift availability: 4-5 hour shifts including weekday early mornings and late nights, as well as weekend work.

Kia hiwa rā, kia hiwa rā!

He hiahia, he pūkenga nōu ki te mahi a te Customer Experience Representative? Nāia te pōwhiri nā Te Whare Wānanga o Waitaha kia tono mai i te tūranga nei.

Āu Mahi | What You Will Do

As a Customer Experience Representative, you will be the welcoming face of the UC RecCentre, delivering exceptional service to students, staff, and the wider community. This is a hands-on, people-focused role within a thriving student environment, where our primary focus is supporting the health and wellbeing of our students through positive, engaging experiences.

You will:

• Provide a professional and friendly front-of-house experience, acting as the first point of contact for all visitors
• Manage reception operations including check-ins, ID verification, bookings, and enquiries (in person, phone, and email)
• Support facility operations by issuing equipment, managing locker hire, and maintaining safe and tidy spaces (including gym floor upkeep)
• Process memberships, retail sales, and payments accurately, while providing clear information on services and options
• Maintain and update membership and booking systems, ensuring records are accurate and up to date
• Provide general administrative support including data entry, filing, stock management, and coordination of basic office needs
• Contribute to a positive, safe, and inclusive environment aligned with UC's values and commitment to wellbeing

Mōu | Who You Are

You are energetic, approachable, and thrive in a customer-facing environment. You enjoy being part of a team, take pride in maintaining high standards, and are confident managing a variety of tasks in a busy setting.

You will bring:

• 1-2 years' experience in a reception, customer service, or administrative role (sport/recreation environment advantageous)
• A strong customer focus with excellent communication and interpersonal skills
• Proven ability to multitask and prioritise in a fast-paced environment
• Sound problem-solving skills and a high level of attention to detail
• Confidence using computer systems, databases, and standard office tools
• A proactive attitude and willingness to support both front-of-house and operational tasks (including light cleaning and facility upkeep)
• An understanding of, or willingness to engage with, Te Ao Māori, tikanga, and te reo Māori
• Alignment with UC's values of manaakitanga, whanaungatanga, and tiakitanga

Mahi Ngātahi | Who You Will Work With

You will work as part of the UC Sport and Recreation team, collaborating closely with colleagues to deliver a high-quality experience for all RecCentre users. You will engage daily with students, staff, members, and visitors, contributing to a vibrant and inclusive campus environment.

Ngā Painga o UC | Why UC

At UC, being part of our team means more than just a job. We are committed to supporting our kaimahi | staff's career and wellbeing with benefits designed to help our kaimahi grow and feel connected, supported and valued.

UC's Benefits approach is shaped by Ngā Uara | Our Values Whanaungatanga, Tiakitanga, and Manaakitanga. They are designed to be relevant, support and inspire our people, they include:

• 5 weeks annual leave +5 days university holidays
• UC Parental Leave (up to 9 weeks paid) + 26 weeks Government paid parental leave and onsite childcare facility
• generous employer contribution to superannuation (up to 6.75%)
• flexible working arrangements
• professional development and study opportunities
• supportive working environment
• a wide range of retail discounts across shopping, entertainment and travel
• on-campus staff discounts including UC RecCentre
• living in revitalised Ōtautahi | Christchurch, Aotearoa New Zealand
• a unique working environment in a beautiful campus with access to UC facilities such as UC RecCentre and Staff Club at discounted rates plus onsite cafés and eateries, and more.