Customer Engagement Specialist

Title: Customer Engagement Specialist

Location: St. Louis, MO

Job Description:

Job Description

Work Arrangement: Remote (Applicants must reside in the St. Louis area)
Location: Fenton, MO
Shift: 11:00 AM to 8:00 PM CST

Be a part of something bigger at UniGroup

At UniGroup, we are more than just a transportation company. We are a cooperative powered by a network of passionate people and renowned brands, including United Van Lines, Mayflower Transit, and UniGroup Logistics.

We connect people, businesses, and belongings with care, precision, and innovation. Every move we support is part of someone’s story, and we are proud to play a role in making it smoother and more successful.
 

What you will do

As a Customer Engagement Specialist, you will be the first point of contact for potential customers who are planning one of life’s biggest transitions, a move. Through inbound and outbound calls, you will schedule survey appointments, share key information, and help customers explore the right services for their needs. You will combine empathy, strong communication skills, and efficiency to create a standout experience that sets the tone for everything that follows.

In this role, you will:

• Schedule survey appointments by managing inbound and outbound calls and electronic leads
• Engage with potential customers, gather move details, and explain service options
• Provide basic moving quotes and handle stand-alone auto move requests
• Introduce value-added services and assess customer interest
• Route inquiries outside the scope of the lead center to the appropriate teams
• Support the virtual sales team with cubing and estimating
• Maintain accurate records and meet individual and team performance targets

What you bring to the table

• High school diploma or equivalent and 1 to 2 years of customer service or call center experience
• A high-energy, customer-first mindset with a desire to solve problems
• Strong listening and engagement skills with the ability to ask thoughtful questions
• Comfort working independently and a willingness to grow into new responsibilities
• An interest in building sales and service skills in a collaborative environment

What you will gain

We take care of our people so they can take care of our customers. UniGroup offers a robust benefits package designed to support your personal and professional well-being.

Health and Wellbeing

• Medical, dental, and vision coverage
• Flexible spending accounts
• Employee assistance program
• 12-week primary caregiver leave and 4-week secondary caregiver leave
• Competitive paid time off plus 8 hours of volunteer PTO annually

Insurance and Financial Benefits

• Company-paid life and disability insurance
• Supplemental life and AD&D insurance options
• 401k with 3 percent employer match
• Tuition reimbursement
• Paid holidays

Ready to make an impact?

This is not just a job. It is a chance to join a team that moves lives and builds careers. If you are looking for a dynamic, people-centered role with growth potential and flexibility, we would love to hear from you.

Applicants must be authorized to work in the United States without the need for current or future employer sponsorship.

We foster diversity, in part, by imposing a strict policy of non-discrimination. Employment decisions are made without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, age, religion, disability, veteran or military status, genetic information or other status protected by the law.  

We value the unique skills and experiences that veterans and separated service members bring to our workforce. While serving our country you have gained skills such as leadership, flexibility, and agility, which will help to make you successful here. We are dedicated to supporting military families and ensuring that we provide a welcoming environment for our country’s heroes. We hope you consider joining the UniGroup family. 

UniGroup is committed to the full inclusion of all qualified individuals. As part of this commitment, UniGroup will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact careers@unigroup.com.

Job Details

Job Family

Operations

Job Function

Individual Contributor

Pay Type

Salary