Customer Care Representative

Title: PT Customer Care Representative

Location: Remote

Part Time

Job Description:

Part-Time Temporary Customer Care Representative 

(Remote in eligible states or onsite in Ferndale, WA)

Designed for movement. Built to change lives.

At Superfeet, our mission isn’t just a statement—it’s how we show up every day. We create performance-driven products that help people move better, powered by a team that delivers exceptional experiences at every touchpoint.

The Opportunity

We’re hiring part-time, temporary Customer Care Representatives to support our team during a key period from early–mid July through the end of the year.

This role is ideal for someone who thrives in a dynamic environment and values flexibility. We offer AM and PM shifts, with opportunities to pick up additional hours based on business needs. Your flexibility will directly enable us to deliver seamless, high-quality support to our customers and partners across multiple time zones.

If you’re energized by helping others, solving problems, and adapting to evolving needs, we’d love to connect.

What You’ll Do

Deliver Exceptional Customer Experiences

• Serve as the front line of the Superfeet brand across phone, email, chat, and social channels
• Guide customers on product features, fit, and benefits with confidence and care
• Resolve inquiries and issues quickly, accurately, and empathetically
• Consistently meet or exceed service metrics (response time, resolution, satisfaction, quality)

Own Order Accuracy & Execution

• Manage customer interactions and orders in Microsoft Dynamics 365 (or similar CRM)
• Process consumer and retail orders with precision and urgency to meet Service Level Agreements
• Partner with warehouses and 3PL providers to ensure timely fulfillment
• Support international shipments, including documentation, VAT, customs, and Incoterms (training provided)
• Proactively manage backorders, holds, and inventory-related issues
• Process returns, warranties, and credit memos

Support Sales & Business Operations

• Coordinate promotional and sales orders (PGA, POP, and more)
• Assist with account onboarding, reactivation, and distributor requests
• Maintain clean, compliant account data across systems

Drive Continuous Improvement

• Identify trends and share insights to improve the global customer experience
• Collaborate cross-functionally with Sales, Marketing, Operations, IT, and Product
• Contribute to knowledge base content, FAQs, and self-service tools
• Test and provide feedback on new processes, tools, and systems

Keep Things Running Smoothly

• Support day-to-day administrative needs and special projects as needed
• Participate in ongoing product education and internal training

What You Bring

Technical Skills

• Experience with CRM systems (Microsoft Dynamics 365 preferred)
• Proficiency in Microsoft Office
• Familiarity with order management and fulfillment workflows
• Exposure to omnichannel tools (phone, email, chat, social)
• Basic international shipping knowledge is a plus
• Comfort with automation, chatbots, and customer self-service tools

Core Strengths

• Strong communication skills (written and verbal)
• High attention to detail and accuracy
• Ability to stay organized and responsive in a fast-paced environment
• Adaptability and willingness to work flexible hours and shifting needs
• A collaborative, team-first mindset       

Qualifications

• 2+ years in customer service, order management, or related roles
• Retail, sales, or specialty store experience preferred
• Experience with Microsoft Dynamics 365 strongly preferred

Schedule & Employment Details

• Part-time, temporary role
• Start: Early to mid July 2026
• End date: Through the end of 2026
• Flexible scheduling required, including:
  • AM and PM shift availability
  • Ability to adjust hours based on business demand
  • Opportunity to pick up additional hours if desired

Your flexibility plays a key role in ensuring our customers receive timely, high-quality support across all markets.

Location

• Remote in eligible states: WA, OR, NV, WY, TX, SD, OH, VA

Or

• Onsite at our Ferndale, WA headquarters

Compensation & Benefits

• $19–$21/hour
• 100% employer-paid medical, dental, vision, life insurance + EAP
• Generous holidays and sick leave
• 401(k) with employer match (Traditional or Roth)
• Free Superfeet products (yes, really)

Why Superfeet?

We’re more than an insole company—we’re a performance-driven brand committed to helping people live better, move better, and feel better.

At Superfeet, you’ll find:

• A collaborative, inclusive culture
• A team that values innovation and continuous improvement

Opportunities to grow your career while making a real impact

Additional Information

Employment is contingent upon successful completion of a background check and drug screening. Candidates must be 18+.

Superfeet is proud to be an equal opportunity employer, committed to creating a diverse and inclusive workplace for all.