Customer Care Representative

Customer Care Representative

remote type

100% Remote

locations

San Antonio, TX

Scottsdale, AZ

Lake Mary, FL

time type

Full time

job requisition id

R2625532

CRS I Claims - CQ10AN

     As a Customer Care Representative on the Employee Benefits team, your primary role is to provide excellent customer service by answering customer questions about disability and leave management claims. In this role, you’ll help our customers rebuild their lives and get back to work as soon as reasonably possible after an unexpected event happens. The Hartford will provide you with 5 weeks of paid training, as well as ongoing coaching and development to ensure your success. 

 WORK ARRANGEMENT: This role will have a 100% Remote Work arrangement. However, to broaden career growth, collaboration, and cross-functional interaction to network with colleagues and leadership, we strongly prefer candidates to reside in a commutable distance to our Lake Mary FL, Charlotte NC or Scottsdale AZ offices.   

TRAINING SCHEDULE: Monday - Friday, 11:30 AM - 8:00 PM EST for the first 5 weeks of employment. Time off during training is not accommodated. 

POST TRAINING SCHEDULE: Monday - Friday, 11:30 AM - 8:00 PM EST, year-round.

BASE PAY is $25 per hour with opportunity for growth.   

RESPONSIBILITIES: 

• Initiate claims according to claims best practices, as assigned and provide exceptional customer service. 

• Promote digital self service capabilities.  

• Utilize multiple computer applications to accurately document claim information.  

• Have a dedicated workspace free from distractions during work and training hours.​ 

• Required to commit to the training and work schedule​. 

• Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.  

QUALIFICATIONS:  

• A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field. 

• Ability to work in a fast-paced complex environment while navigating multiple programs. 

• Problem solving and critical thinking skills with strong attention to detail. 

• Excellent communication skills with ability to empathize with customers and colleagues. 

• Adaptability. 

• High School Diploma or equivalent experience required. 

• Spanish bilingual a plus. 

ADDITIONAL INFORMATION: 

• May have a need to work holidays based on business need.    

• Training Requirements: as a condition of employment, you will be required to successfully complete a multi-week classroom new hire training course. 

• We are invested in you from Day 1 as an individual and in your career journey.  We prioritize supporting your skill development early in your career.  Whether this means growing your career within the business or leveraging your talents across the organization, you can count on your leader to make an investment in your development! 

BENEFITS:

• Medical, Dental, Vision, Life and Disability Insurance. Effective day 1. ​

• 25 days paid time off in your first full year of service and Paid Holidays

• Tuition reimbursement, Student Loan Paydown Program 

• 401K

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$42,560 - $63,840