Customer Care Expert

Title: Customer Care Expert (m/w/x)

Location: Remote Germany

Type: Full-time

Workplace: Fully remote

Job Description:

Remote or Berlin | Full-time | Start: immediately | Duration: permanent

Cara Care develops digital health solutions for the digestive tract, focusing on the needs of our patients. To support even more people on their journey to better health, we are looking for you.

Are you a good listener, solution-oriented, and eager to make a real difference with your empathy? Then join our Care Team.
As a Customer Care Expert (m/f/d), you'll be the first point of contact for our patients – via chat, email, and phone – ensuring they feel well cared for. Working closely with our Medical and Product teams, you'll actively shape the patient experience and help us continuously improve Cara Care.

 What you will do with us:

• You will support our patients via app chat, email and telephone, actively contributing to a positive user experience. 
• You provide empathetic support with content-related and technical questions concerning our digital therapy programs.
• You know the content of our programs in detail and can respond individually to the concerns and feedback of our users.
• You are the central interface between our patients and the Cara Care Team, and you bring valuable feedback directly into our product development and other areas.
• Your commitment contributes to the continuous improvement of our team processes and to positive team dynamics.

Requirements

 What you should bring:

• You have gained initial experience in customer care or a comparable role.
• You have a strong affinity for digital products and feel comfortable using new tools.
• You speak and write German at a native speaker level and have very good English skills.
• You interact with people with empathy, patience and joy – whether on the phone or in written communication.
• You think and act in the best interests of our patients: a friendly, solution-oriented approach is a matter of course for you.
• For you, the needs of our patients are always the top priority.
• You are willing to occasionally be available for our active users on weekends as well.

Benefits

•  Fair pay:
  You will receive fair compensation, regular paychecks, and of course the technology you need to be able to work really well.
•  Great team!
  You can expect a lively, interdisciplinary team as well as a friendly and supportive working atmosphere - including regular team events on site.
•  Remote-first.
  Want to work from home? No problem. Want to work in the office in Berlin? Great too. We're remote-first – you work wherever suits you best.
•  30 days of free
  time – relaxation is important. With us, you get 30 days off per year: 26 vacation days and 4 extra Mental Health Days for your break in between.
•  Flexible working hours
  Whether you want to get started right away in the morning or prefer to start later – you design your day to suit you.
•  You make the difference!
  With us, you're not just a participant, you're right in the thick of things. Your ideas count and you can really make a difference.

About Cara Care

Cara Care is a digital health company with the mission of providing holistic, scientifically sound support for people with gastrointestinal issues. Through our apps, users can identify symptom triggers, receive personalized recommendations, and access digital therapy programs for:

• Irritable bowel syndrome (Cara Care for irritable bowel syndrome)
• Heartburn (Cara Care for reflux and irritable stomach)

Our irritable bowel syndrome program is officially approved by the  Federal Institute for Drugs and Medical Devices (BfArM)  as a reimbursable digital health application (DiGA).

Supported by Bayer

We are delighted that Cara Care recently became part of the Bayer Group. This step strengthens our mission and enables us to further expand our impact. With Bayer's global healthcare expertise and our innovative digital approach, we are ready to redefine digestive health care.

Working with us

At Cara Care, you'll work with a team of doctors, researchers, developers, product and people experts who are passionate about improving people's lives. We are inspired by our patients and driven by real-world impact. We work quickly and closely together, never losing sight of the importance of well-being – both for our users and for ourselves.

Diversity is important to us

We believe that diverse teams develop better products. That's why we are committed to creating an inclusive environment for everyone – regardless of race, religion, skin color, national origin, gender, sexual orientation, gender identity, age, or disability.

We know that applying for a new job is a big step, and we really appreciate your time and effort. We look forward to getting to know you!