Customer Care Advisor

Title : Customer Care Advisor

Mamas & Papas (Head Office)
Colne Bridge Road,
Huddersfield,
West Yorkshire
HD5 0RH

Overview

For over 40 years, Mamas & Papas has grown to become one of the most globally recognised retailers & award winning manufacturers within the baby & nursery products sector. Whether our customers are shopping for a pram, a cot, baby changing table, a nice baby outfit or anything else our award winning products & instore service, creates a brand of trust & magical memories to cherish.
 

Within our Customer Care / Contact Centre / Call Centre, based at our Head Office on the outskirts of Huddersfield, we make sure that whenever one of our customers needs us, we are there for them. That friendly voice on the phone, (or via email), that reassuring arm as it were, to help deal & solve any scenarios with the products they’ve bought from either our stores, online or some of our other retail partners, or any queries they may have.

The Role of CUSTOMER CARE ADVISOR
As a result of continued growth, we're continually looking for additional CUSTOMER CARE ADVISOR (s) to join Mamas & Papas. We will provide you with a full training program in call and email handling, systems & product knowledge, so that you can comfortably handle a variety of calls & queries that come through by phone or email.

Furthermore, we will provide you as a CUSTOMER CARE ADVISOR with a fun and creative environment to work in that will put a smile on your face for sure. Full of similarly minded, caring people, who want to help our customers the best they can.

ROLE(S) AVAILABLE BEING.

• Permanent (22.5 hours) across 3 full days with 1 in 3 Saturdays.

Working hours

The working hours of a Customer Care Advisor being across Monday to Friday from 09:15 through to 17:30 with working 1 in 3 Saturdays from 09:00 to 17:00 where you get a day off in the week when you do a Saturday of either Tues-Fri.

(Apply to find out more, and what works best for you)

If you come from a call centre or customer service background, where you genuinely put the customer first, are great at problem solving and gets things done and want to be part of a globally expanding retailer and manufacturer, creating magical memories for our customers then we would love to hear from you....

Benefits

We're a business that cares. Here's just some of our benefits on offer;
• 33 days holiday, increasing up to 40 with service.
• Buy & Sell holiday schemes
• Company Bonus Schemes
• Employer pension contribution from day 1 enrolment.
• Significant staff discounts for family & friends from our shops & online
• Ongoing offers & discounts across a variety of external organisations, from holidays, travel, restaurants, gifts & services to many more worthy discounts through our Benefits Hub
• Subsidised health & critical illness cover and insurances
• Supportive family related leave policies (including company enhanced pay for maternity, IVF & Fertility, surrogacy, paternity, adoption, shared parental leave)
• Supportive Foster Care & Carers Leave offering
• Support for Loss and Bereavement
• A Menopause Friendly Employer
• Employee Recognition and Appreciation Schemes
• At Mamas & Papas, we’re a business for the future. Every day, we help to welcome a new generation of children into the world, and we want them to grow up in a world that’s sustainable – one that’s full of opportunity and hope.

...Oh, and a great bunch of people to work with too.

We also operate at Head Office:
• Hybrid flexi office working with 2 days working from home
• Flexi-time schemes based around core working hours whether in the office, or working from home
• Plus, free car parking, Prayer & Contemplation room, subsidised canteen, free tea & coffee, Games & TV rooms & much more.

(NB*: All benefits subject to individual schemes criteria & terms)