Customer Banking Specialist

Title: Customer Banking Specialist - Port Lincoln (31.25 hours/week)

Location: SA Australia

Part time

Job Description:

We are looking for a part time Customer Banking Specialist to work in our Port Lincoln multichannel branch!

The roster for this role is:

• Monday - Friday, 9.00am - 4.00pm

What is a Multi Channel Branch?

Our branches serve customers through a variety of different means.

• Prior to 2.00pm Monday - Friday; our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.

• 2.00pm - 4.00pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:

• Assist customers with general banking transactions, answering questions and queries

• Build a personal connection with customers through meaningful conversations face to face and through our direct channels

• Work with customers to use our in-branch technology and digital banking options

• Complete Financial Health Checks to assess customers' financial needs

• Process applications for personal loans, credit cards and associated products

• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement

• Be provided with continuous training and development to support your career aspirations

We're interested in hearing from people who have:

• A passion for delivering outstanding customer service with every interaction

• The ability to have great conversations and confidence to ask challenging questions

• Problem solving attitude and curiosity in finding the right solutions

• An open approach to learning new things and goal oriented

• An ability to work collaboratively as a team to deliver a seamless customer experience

Don't wait, apply today!

Aboriginal &/or Torres Strait Islander people encouraged to apply!

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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