Customer Advocate Accounts Receivable - Payment Processing

Title: Customer Advocate Accounts Receivable - Payment Processing

Location: FL, Tampa

Job Description: 

Job ID:  43642

What You Need To Know

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As North America's largest total beverage distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

 

Southern Glazer’s is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.

 

Compensation begins at $18/hr, after 6 months there is a $1 increase to $19/hr, then every 6 month a $.50 increase until reaching $22/hr  – increases all performance based.

 

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

 

By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

 

The training period is in office full time (60 days).  After this period, this is a hybrid role which consists of working remotely (3 days) and in our office (2 days) each week - this is subject to business needs. 

Overview

The Customer Care Accounts Receivable Representative assists customers in response to inquiries about products and services. Assists customer with placing product orders.

Primary Responsibilities

• Assist specific customers in the division with key back-office processes (e.g., accounts receivable, order processing, customer service, etc.); work in conjunction with National Call Center (NCC) back-office resources who will be performing similar functions
• Resolve internal and external customer issues by returning/acknowledging phone calls and emails in a timely manner and providing responses and resolution in a reasonable amount of time
• Answer questions for accounts involved in the accounts receivable process
• Research accounts and communicate to customers the reason for open invoices, short pays, and open credits and document accounts accordingly
• Follow up on general customer collections as requested by National Call Center Accounts Receivable (A/R), utilizing the established delinquency, aging and collection letter and follow up guidelines
• Work with customers, Salesforce, and National Call Center (NCC) Accounts Receivable to complete necessary paperwork and forward to the A/R Supervisor
• Assist with research of any missing invoices
• Maintain effective and consistent communication with Sales Teams and employees at NCC
• Answer general Sales Team questions and resolve issues related to A/R
• Provide invoice copies and other document or information requests
• Process incoming orders from customers
• Answer general order inquiries, providing first level support, and minimizing call transfers
• Stay abreast of state-specific alcoholic beverage laws and state listings laws
• Responsible for Accounts Receivabl functions on all accounts as well as answering inbound phone calls and processing inbound cases
• Perform other job-related duties as assigned

Minimum Qualifications

• High school diploma or equivalency plus two years of relevant experience in a customer service or similar business environment
• Extensive experience with AS 400, Salesforce, and SAP preferred
• Accurate and quick data-entry skills including "10 key-by-touch" proficiency
• Ability to analyze data from multiple sources and systems including proficiency with spreadsheet analysis (e.g. creating pivot tables, charts, and complex formulas)
• Strong basic math skills and ability to problem solve and think critically and analytically
• Ability to prioritize multiple tasks, work effectively under deadlines, take direction and initiative to perform assigned duties with minimum supervision
• Strong writtten and verbal communication skills including proofreading and review to complete work effectively and to collaborate across multiple functions and leadership levels
• Strong attention to detail and organizational skills with a proficiency for low data error rates
• Travel not expected, but may be required for urgent business needed

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor) or adding machine
• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.