Coordinator, Customer Support

Title: Coordinator, Customer Support

Location: United States · Canada · Remote

$40,000 - $43,000 / year

Job Description:

About the PWHL

The Professional Women’s Hockey League delivers world-class competition and fosters meaningful connections with fans and communities through operational excellence, purposeful partnerships, and a focus on long-term sustainability. We are dedicated to cultivating a workplace and league culture rooted in integrity, innovation, and inclusion -- on and off the ice.
 

Position Summary

As a valued member of the Ticket Sales Team, the Coordinator, Customer Support is responsible for helping achieve overall ticket sales, attendance, service, retention and revenue goals while supporting local account managers. This role supports the development and administration of sales and service campaigns through Salesforce and maintains close internal working relationships to maximize overall ticket sales revenue. This position is ideal for a service-minded professional who is organized, resourceful, and passionate about delivering a great fan experience for one of the fastest-growing professional sports leagues.  The annual salary range for this position is $40,000 to $43,000 USD. 
 

Key Duties & Responsibilities

• Effectively and efficiently manage general customer inquiries for several PWHL markets
• Deliver exceptional service through inbound and outbound communications
• Assist with communication campaigns to deliver sales and service objectives
• Work in conjunction with the entire Ticket Sales Team to reach department goals and objectives
• Contribute to the development and execution of proactive touchpoint campaigns to help learn more about our fan base
• Develop creative concepts to enhance experience for PWHL fans
• Support the league usage and development of Salesforce as a tool to drive sales and customer satisfaction
• Uncover opportunities and recommend solutions to improve communication with PWHL fans across multiple channels (website, email, SMS, phone, in-venue)
• Provide support to other sales and service initiatives and programs as required
• Other duties as required

Required Qualifications

• 1 to 2 years of experience in developing sales and service relationships
• Flexibility to work evenings, weekends, holidays, and occasional travel as required
• This position may be based in either the United States or Canada. Applicants must be legally authorized to work in their country of residence on a full-time basis.

Preferred Qualifications

• A post-secondary degree or diploma in business, sports management, or a related field
• Passion for women’s hockey or women’s sports
• Previous experience with Salesforce, Ticketmaster/Archtics, and Paciolan
• Proficiency in basic software programs (Microsoft Word, Excel, PowerPoint, Outlook)
• Demonstrated ability to build and develop professional relationships
• An ongoing awareness and responsiveness to client satisfaction
• Alert and receptive to shifting demands within a fast-paced, changing environment
• A positive, enthusiastic, team-first attitude incorporating integrity and discretion
• Resourceful, innovative, and forward thinking
• Strong organizational skills with attention to detail
• Ability to take direction and work collaboratively within a team environment
• Excellent time management and communication skills
• Strong problem-solving skills, including the ability to listen, identify, and resolve issues
• Candidate must be able to work remotely

Flexibility & Travel

Candidate must be able to work remotely, with flexibility for evenings, weekends, holidays, and occasional travel as required.
 

The Professional Women’s Hockey League is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or Veteran status, or any other protected class.

Background check will be conducted once a successful candidate is identified.