Contact Center Representative

Contact Center Representative (6420)

Remote

54_04-Office of COO, 54057-US - IHA Member Satisfaction

Full time

6420

United States

Title:  Contact Center Representative
Hourly Rate: $13/hour + Benefits

Shift Hours: 07:00 AM PST - 04:00 pm PST

Location: Remote, US

• Applicants must be eligible to work and perform their job responsibilities within the United States.
• A key prerequisite for effectively fulfilling this role is having a Windows-based laptop/desktop with video-calling capabilities 

About Advantmed: 

Founded in 2005 and based in Orange County, California, Advantmed, LLC is a healthcare information management company that helps health plans, managed care organizations, and life insurance companies optimize revenue and improve quality outcomes. Advantmed partners with managed care organizations to deliver the optimal combination of capabilities unique to each organization needed to achieve the objectives, including risk analytics, NCQA-certified HEDIS ® software, medical record retrieval, medical record abstraction, risk adjustment coding, and provider education. 

Key Responsibilities:

Member Outreach and Follow-Up

• Conduct outbound survey calls to members who were scheduled for in-home health risk assessments.
• Ensure that the member understands the purpose of the call and feels comfortable providing honest feedback.

Survey Administration and Feedback Collection

• Ask structured questions to gather insights on the member's experience, focusing on satisfaction with scheduling, communication, and the assessment process.
• Probe for any additional comments or suggestions that could enhance future experiences.

Data Recording and Reporting

• Accurately record responses, insights, and any actionable feedback into the contact center’s database or survey platform.
• Identify and flag any negative feedback, urgent issues, or requests for follow-up assistance to the appropriate departments.