Collections Specialist

Title: Collections Specialist

Location:

• Columbia, MD, USA
• 21.00-29.00 per hour Based on Experience
• Hourly
• Full Time
• Medical, Dental, Vision, 401(K), GSTD, LTD, Life Insurance, PTO, Paid Holidays, Flex Spend Accounts (Medical & Childcare), Accident Insurance, Critical Illness & Hospital Indemnity Plans

1. *This is a Hybrid role with work from home and at least 3 days in the office per week*

   At American Pest, we celebrate diversity and welcome individuals from all walks of life to join our team. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger.

   If you love a fast-paced, team-oriented working environment, American Pest has an exciting opportunity for you! We are currently seeking a friendly, helpful, detail-focused Collections Specialist to join our team. This is a collections role for someone looking to follow up on past-due balances in a helpful and understanding way without harassing our customers. In short, we need the most professional, attentive, driven, and upbeat Collections Specialist we can find. Hopefully, that's you!

   We offer a stable career opportunity with a company that is growing daily. In fact, we've tripled in size over the last 4 years, and with that kind of growth, many doors are opened to bring in great new people that will help support that kind of rapid expansion.

    

   What You'll Get... We want to help our employees build not just a great career, but a great future. When you put your skills to work with American Pest, you'll have access to these great benefits!

   Health and Well-being:

2. Blue Cross Blue Shield medical PPO options
3. Delta Dental and Vision
4. Prescription drug program
5. Flexible Spending Accounts (FSA) for medical and childcare expenses
6. Health Savings Plans (HSA) available with qualified plans

7. Financial Security:

8. Competitive hourly compensation with overtime above 40 hours
9. 401(k) Savings Plans (Traditional & Roth)
10. Life insurance and short-term disability 100% company paid (with options to buy up)
11. Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options
12. Enjoy stable, year-round employment with opportunities for growth
13. Paid training
14. Paid time off and eight paid holidays
15. Opportunities for advancement

16.  

    What You'll Do...The Collections Specialist for American Pest works closely with the accounts receivable (AR) team and collaborates with other departments to ensure overdue balances from our commercial and residential customers are collected in a timely manner. This role includes making outbound phone calls to customers, running reports in PestPac, and tracking collection efforts. You'll also send notices of upcoming and past-expiring credit cards, provide outstanding customer service regarding collections issues, and work with the AR Manager to develop ways to improve collections issues.

     

    Who You Are... So, what does it take to be successful as a Collections Specialist at American Pest? For starters, you'll have an inner drive to deliver the best service possible and satisfy every customer! You'll also have...

17. Two or more years of administrative/office experience (call center experience preferred)
18. Experience using MS Windows/Office and cloud-based software
19. The ability to multi-task and thrive in a fast-paced environment while remaining customer-focused
20. The ability to work well under pressure of deadlines
21. Strong verbal and written communication skills
22. The ability to quickly learn multiple web-based software programs necessary to the essential job functions and cross-department communications
23. The ability to learn and retain intermediate to advanced pest control industry knowledge through company-provided online, field, and classroom training
24. Strong data entry skills and a high level of accuracy
25. The ability to be a positive, professional, upbeat, team player
26. Strong follow-up skills, high attention to detail, and a desire for getting things right
27. The ability to concentrate for extended periods of time
28. A desire to work as part of a team and to provide backup when necessary for team members
29. Concern for helping people and an aptitude for making people feel important and valued
30. The ability to read, write, speak, and comprehend English
31. Legal eligibility to work in the U.S.
32. A high school diploma or equivalent

33. Our Hiring Process... Knowing what to expect when job hunting is always a welcome relief. Our process for this position includes the following steps:

34. Application submission
35. Short phone interview
36. Schedule an interview and complete our full application
37. Interview in person at one of our office locations
38. Emailed offer letter, which is contingent on step 6, tentative start date set
39. Criminal background check/drug screening/reference check
40. Official start date confirmed
41. Welcome!