Clinical Trial Assistant

Title: Clinical Trial Assistant

Location: Remote United States

Full Time

Mid Level

Job Description:

Established in 1996 and rebranded to Scout in 2024, we built our foundation on planning meetings for numerous organizations within the life sciences sector (Scout Meetings). In response to emerging industry needs, we expanded our services to include Scout Clinical, one of the top providers of clinical trial patient reimbursements and travel.

Scout is recognized as a leader in our field for innovation in service, attention to detail, our stellar team members, and making the complex easier. If this interests you, we'd love to have you join our rapidly growing team!

Position Summary:

The Clinical Trial Assistant plays an integral role in the successful execution of Scout studies, collaborating closely with Project Management teams to ensure operational excellence and high-quality delivery across all trial activities.

Responsibilities of this position include but are not limited to:

• Oversee and coordinate assigned study activities in partnership with Project Managers, ensuring all operational milestones are achieved throughout the study lifecycle
• Maintain and monitor study calendars, scheduling onboarding, training sessions, and key project meetings to support seamless study execution
• Manage the preparation, review, and finalization of study documentation and required reports
• Communicate proactively with external stakeholders, including client operations teams, to facilitate efficient document flow
• Configure and manage study setups within the Scout Clinical portal, including user credentials and access management
• Collaborate cross-functionally with internal teams, such as the Patient Liaison group
• Manage client-facing communications, including shared mailboxes, ensuring timely and professional responses
• Process and track invoices for translation and other study-related services, as needed
• Send customer surveys and compile survey data
• Manage virtual card payments, ScoutPass distribution
• Minor technical support for Scout portal users
• Contribute to organizational initiatives, supporting leadership with special projects and operational enhancements as needed
• Complete all required initial and ongoing training within the required timeframe

The ideal candidate will have the following experience, skills, and knowledge:

• BS or BA degree or equivalent experience preferred
• 1-2 years of experience with clinical research is a strong plus
• Strong computer skills (Excel, Word, Outlook, Internet Explorer)
• Knowledge and understanding of foreign currency and ability to convert to USD

The ideal candidate will have the following competencies and qualities:

• Ability to work independently, handle multiple projects/tasks simultaneously
• Ability to track and manage key dates/deadlines
• Timely, professional, courteous correspondence and communication with clients, vendors, and colleagues
• Eager to learn and develop, with a high level of coachability and a growth mindset
• Excellent Interpersonal skills
• Attention to Detail
• Extremely Customer Service Oriented
• Patient, Flexible Attitude
• Thrive in fast-paced environments, maintaining performance under pressure
• Self-motivated and results-driven, while following instructions to achieve optimal outcomes
• Good Communicator / Articulate
• Proficient with MS Office Suite, especially Excel

This is a remote position.

Scout offers a competitive compensation and benefits package designed to support your health, work-life balance, and growth. Benefits include medical, dental, and vision coverage with company HSA contributions; immediate eligibility to participate in our 401(k) plan with a company match after one year; paid time off that starts at 20 days per year; paid parental and maternity leave; basic life and AD&D insurance; an Employee Assistance Program with mental health, legal, financial, and work/life resources; professional development reimbursement; paid volunteer time; and more.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER