Clinical Payments Associate

Clinical Payments Associate

remote type

Remote

locations

Brasilia, Brazil

Buenos Aires, Argentina

time type

Full time

Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.

SUMMARY: The Clinical Payments Associate is an entry‑level role designed for recent graduates or individuals seeking to begin a career in the clinical research industry. The role supports the Clinical Payments team by managing administrative and coordination tasks, responding to general payment‑related queries, and maintaining accurate records within established systems and trackers.

Clinical Payments Associates may be assigned to support either day-to-day activities or time‑limited initiatives such as system migrations, depending on operational needs. This role provides broad exposure to clinical trial payment operations, financial workflows, and cross‑functional collaboration within a CRO environment.

KEY RESPONSIBILITIES

Tasks may include but are not limited to:

Day‑to‑Day Operations

• Monitor and triage incoming tickets in the Jira system, assigning them to appropriate team members.

• Monitor and triage incoming emails, assigning them to appropriate team members.

• Respond to general queries from sites, sponsors, and internal teams regarding payment status, remittance details, and system access.

• Prepare and distribute remittance documentation and payment confirmations.

• Maintain accurate records of ticket assignments, communications, and resolutions.

• Support the Clinical Payments team with administrative tasks such as updating trackers and organising documentation.

Migration & Project Support

• Support system migration and study reconciliation activities by preparing data, maintaining trackers, and completing checklist‑driven tasks under the supervision of senior Clinical Payments team members.

• Assist with the collection, validation, and organisation of study documentation required for migration or reconciliation activities.

• Track progress, outstanding items, and responses from sites or internal stakeholders during migration activities.

• Escalate issues, gaps, or discrepancies to senior team members for review and resolution.

Perform other duties as assigned.  The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive.

OTHER SKILLS AND ABILITIES:

• Strong written and verbal communication skills in English.

• Excellent attention to detail and organisational skills.

• Ability to manage multiple tasks and prioritise effectively.

• Proficiency in Microsoft Office (Excel, Outlook, Word).

• Familiarity with Jira or other ticketing systems is an advantage.

• Team‑oriented with a proactive and solution‑focused mindset.

REQUIREMENTS:

• Bachelor’s degree in Life Sciences, Business, Finance, or a related field.

• No prior industry experience required; internships or administrative experience are an advantage.

• Demonstrated interest in clinical research, healthcare, or financial operations.