Client Support Representative

Title: Client Support Representative - Contract (Remote)

Location:

Minnesota-Home Office

Kentucky-Home Office

Ohio-Home Office

Nevada-Home Office

Full time

Job Description:

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is growing! We are actively seeking a remote, contract Client Services Representative to join our dynamic team. In this role, you will be responsible for maintaining efficient and effective communication with our subscribers, by conducting training calls on the digital tools we provide. In addition to customer education, the Client Support team members are responsible for the promotion of Broadridge services and products, such as: websites, domain names, sponsored ads, digital advertising, and social media support.

Are you looking to join a dynamic and growing team with one of the leaders in the financial technology industry? Do you understand the value of providing stellar customer service? If so, and you thrive in a fast-paced work environment, we'd love to hear from you!

This position is a temporary, contract role expected to go permanent. The work hours will be 10 AM - 7 PM (CT). This is a remote role where you will work off-site. Office visits or travel is limited and generally used for team learning and collaboration meetings.

Responsibilities:

Call Handling

• Inbound calls - High call volume (50-100 calls per day)

• Outbound calls - Product support and customer education

• Log call notes in Salesforce

• Create JIRA tickets

Customer Relationship Management

• Maintain client relationships focused on customer satisfaction and retention

• Educate clients on product and program enhancements

• Maintain and track communication with clients

• Facilitate information flow to all relevant parties

• Flexibility in work schedule is a necessity

• Complete additional projects as assigned

Customer Education

• Ongoing product support

• Editor/tool knowledge base and support

• Guide customers through Corporate Client Intranets, policies and procedures

Troubleshooting/Case Management

• Researching previous and current account activity to resolve issues or answer questions

• Entering issues for Development to further investigate

• Close case and follow up with customer on resolution

Qualifications:

• Strong customer service experience

• Bachelor's Degree or equivalent education is preferred

• Literacy in using application software such as Microsoft Office, including Outlook, Excel, and Word

• Strong communication, analytical, and organizational skills; thorough and attentive to details; able to prioritize and multitask, and recognize the importance of deadlines

• Adept at working in a team environment with various personality types to get the work done; ability to relate well, build consensus and show respect and consideration for others

• Digital Marketing experience is a plus

Salary range $19.00 - $20.00 per hour.

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

#LI-KS1

#LI-Remote

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.