Client Success Senior Manager

Title: Client Success Senior Manager

Location: UK (London - Hybrid)

Job Description:

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in 11 countries, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. 

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

We are hiring a Client Success Senior Manager to join our Client Success team in London.

Client Success at Wellhub plays a critical role in ensuring our largest and most strategic enterprise clients successfully adopt, scale, and extract measurable value from our wellbeing solutions. In this role, you will manage a portfolio of complex enterprise accounts, owning the post-sale relationship and driving client retention, engagement, and commercial outcomes.

This is a hands-on, client-facing role suited for someone who is comfortable managing complexity, building strong stakeholder relationships, and working cross-functionally to deliver impact. The role is hybrid, with an expectation to be in the office 2x per week.

YOUR IMPACT

• Own the post-sale lifecycle for a portfolio of large enterprise clients, acting as the primary point of contact and ensuring long-term partnership success.
• Build and maintain trusted relationships with HR, Reward, and Wellbeing stakeholders across complex client organisations.
• Drive client adoption, engagement, and retention by translating client goals into clear success and engagement plans.
• Lead renewals and support expansion opportunities within your portfolio, clearly articulating value and impact.
• Use data and insights to monitor performance, identify risks, and recommend improvements to client strategy.
• Collaborate closely with internal teams (Wellbeing Engagement, Operations, Customer Experience, User Growth, Partnerships, Commercial) to ensure effective delivery.
• Proactively identify issues and risks, clearly articulating client impact and urgency to your manager to enable timely escalation and resolution.

WHO YOU ARE

• 8+ years of experience in Client Success, Account Management, or a similar client-facing role.
• Experience managing mid-to-large enterprise clients in a complex, fast-paced environment.
• Comfortable owning renewals and participating in commercial conversations with clients.
• Strong relationship-building skills, with the ability to engage and influence senior client stakeholders.
• Data-aware, with confidence using insights and reporting to inform decisions and conversations.
• Highly organised, able to manage multiple accounts and priorities simultaneously.
• A collaborative, resilient professional who remains calm and solution-oriented when navigating change and complexity.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in driving new business growth and successfully securing significant contracts with complex organizations are mandatory requirements.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our benefits include:

WELLHUB:  Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

HEALTHCARE: Health and dental insurance. 

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. We offer all employees a one-time reimbursement to set up their home office equipment and a monthly work allowance to help cover the costs of working from home.

FLEXIBLE SCHEDULE:  Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.

PAID TIME OFF: We know how important it is to take time away from work to recharge. Employees receive a minimum of 25 days paid holiday per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!). 

PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.  

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success. 

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters.

Wellhub was named a Top Sales Team of 2025!
This is a recognition of the collaboration and impact we create together every day. Ready to be part of a team that’s making a real difference? Read more about the award here. 

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. At Wellhub, we welcome and celebrate your authentic self.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.