Client Success Executive

Client Success Executive

Location: North Carolina, United States, Remote 

Full-time

Client Success Executive

Altera Digital Health - TouchWorks

About the Role

We're looking for a Client Success Executive to join our TouchWorks team at Altera Digital Health.

TouchWorks is a leading ambulatory EHR solution, supporting healthcare providers in delivering efficient, high-quality patient care. This role sits at the heart of our client relationships, helping ensure customers are getting maximum value from the platform while supporting long-term satisfaction and retention.

This is a great opportunity for someone early in their career who enjoys working with people, solving problems, and building strong client partnerships within a healthcare technology environment.

What You'll Do Day-to-Day

• Partner closely with Client Delivery and Account teams to support the overall client experience
• Act as a key point of contact for a portfolio of TouchWorks clients
• Build strong, trusted relationships with stakeholders, including clinical and operational leaders
• Proactively engage with clients through regular check-ins to understand their goals, challenges, and feedback
• Support client success initiatives, including adoption, satisfaction, and retention efforts
• Contribute to Net Promoter Score (NPS) and overall client experience goals
• Collaborate with internal teams (product, support, delivery) to resolve issues and improve outcomes
• Balance client interaction with internal coordination and planning

What You'll Bring

We're looking for someone who is proactive, personable, and eager to grow within a client-facing role.

• 0-3 years' experience in a client-facing, customer success, or account support role
• Strong communication and relationship-building skills
• A genuine interest in healthcare technology and improving client outcomes
• Highly organised with the ability to manage multiple priorities
• Positive, proactive attitude with a willingness to learn
• Comfortable engaging with a range of stakeholders

Nice to have:

• Experience in healthcare IT, EHR systems, or digital health
• Exposure to Customer Success, Account Management, or client delivery environments

Why Join Us

• Career Growth: Clear progression opportunities within a growing business unit
• Meaningful Work: Support healthcare providers in delivering better patient care
• Exposure: Work closely with clients and internal teams across the organisation
• Supportive Environment: Hands-on onboarding, mentorship, and ongoing development

Additional Information

• Travel: Up to 25%
• Location: Remote (US-based)
• USD 80-100k