Client Success Co-ordinator

Title: Graduate Client Success Co-ordinator - Wallpaper - 12 Month FTC

Location: London, England, United Kingdom

Job Description:

HybridRevenue - CommercialTemporaryFVAC1972

Description

Who we are
We create trusted, expert content that helps millions of people discover more about the things they love, need and care about. From technology, gaming and entertainment to fashion, lifestyle, sport, finance and beyond, our specialist brands connect people with their passions every day.

Across websites, magazines, newsletters, social channels and events, we bring expert content to audiences around the world. We combine our deep specialist knowledge with innovative technology and data to create engaging experiences, build valuable communities and help people make better-informed decisions.
Behind it all are our people - passionate experts, creators, innovators and problem-solvers who are shaping the future of media.

The Team You’ll Join

The Wallpaper* Bespoke team is an internal creative agency, working across luxury design, publishing and digital media to deliver creative partnerships and campaigns for leading brands. The team brings together creative, commercial and project management expertise to develop and deliver high-quality digital, social and multi-channel work.

You’ll join a collaborative and fast-paced team, working closely with the Bespoke Digital Project Manager and supporting a range of exciting client projects. It’s a great opportunity for someone at the start of their career to gain hands-on experience of agency project management, learn from experienced colleagues and build an understanding of how creative campaigns are planned, coordinated and delivered from brief through to completion.

What you'll do

We are looking for an organised, delivery-focused Client Success Coordinator / Junior Project Manager to join the Wallpaper* Bespoke internal creative agency. This is a graduate/entry-level opportunity, so no previous agency or project management experience is required. We’re looking for an enthusiastic graduate with a passion for luxury design, publishing and digital media who is keen to learn and develop their project management skills on the job.

Reporting to the Bespoke Digital Project Manager, you’ll support the delivery of digital, social and multi-channel campaigns, coordinating a select portfolio of projects while providing support across a wider range of partnerships and deliverables. You’ll help manage internal and external stakeholders, ensuring clear communication and alignment throughout each project, while supporting project set-up, administration, timelines and budgets. You’ll also proactively monitor progress, follow established processes and briefs, and flag any potential challenges to the Digital Project Manager early to help keep projects on track and deliver successful campaigns.

What you’ll bring

• Strong organisational and time-management skills, with the ability to coordinate multiple projects, deadlines and deliverables.
• Excellent communication skills, with confidence working with internal and external stakeholders to keep projects aligned and on track.
• A keen interest in luxury design, publishing and digital media, with enthusiasm for developing a career in project management and creative production.
• Strong attention to detail, with the ability to follow briefs, processes and project requirements accurately.
• Proactive and solutions-focused, with the confidence to monitor progress, identify potential challenges and escalate issues early.
• Comfortable supporting project administration, including project set-up, timelines, budgets and campaign documentation.
• Collaborative and adaptable, with a willingness to learn and develop within a fast-paced creative agency environment.

Minimum Requirments

• Degree educated, ideally in a relevant subject such as Marketing, Media, Communications, Business, Publishing or Project Management.
• Strong organisational and time-management skills, with excellent attention to detail and the ability to manage multiple priorities and deadlines.
• Excellent communication and interpersonal skills, with the confidence to work with internal and external stakeholders.
• A genuine interest in luxury design, publishing and digital media, with enthusiasm for developing a career in project management and creative production.
• Proactive, collaborative and adaptable, with a willingness to learn, solve problems and develop within a fast-paced creative agency environment.

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What we offer

• Uncapped leave
• Enhanced parental leave
• Discounted rates with Dental care and Private Medical care
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend scheme - with payment following the successful hire.
• Well-being support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan
• Salary sacrifice Pension scheme up to 5% match
• Free drinks and snacks in our offices

The expected salary for this role is £29,000

This is a hybrid role, working three days per week from our London Paddington office

Internal job family level Commercial 8

Inclusion and Diversity at Future

At Future, we’re working to attract, retain and foster diverse talent, educating our colleagues in the importance of diversity, and review our internal processes so that they remain as free from bias as possible. We recognise that, in order to reach diverse communities through our content, we must first ensure ours is a culture in which diversity can thrive.

If you need any reasonable adjustments, please let us know, and we'll be happy to support you.

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