Client Service Support Representative

Title: Client Service Support Representative - Contract (Hybrid)

Location: Brentwood, NY

Job Description

Duration: 12 months contract (with possible extension)

We're seeking a Client Service Support Representative to support our Mutual Fund Regulatory Shareholder Mail business unit in Deer Park, NY. In this role, you will communicate directly with clients through emails and phone calls, providing excellent customer service. You will also support our Relationship Administrators and Project Administrators by assisting with the onboarding of new clients, processing print requests, and reviewing print documents for quality control.
This is a temporary, contract position expected to last approximately 12 months, with the potential to go permanent. This is a hybrid position with 2 days per week in the office required, and remote work the rest of the week. The work hours are Monday - Friday, 9:00 AM - 6:00 PM ET.

Responsibilities:

• Client facing communications over email and some phone calls
• Act as a backup to any Relationship Administrator when needed supporting clients
• Work with internal teams to obtain material quantities
• Submit Host/Post, DDS, and other print requests
• Run AI Tool and upload material matrix to ICSOL
• Assist with updating APD/CPD
• Request logo creation for print inquiries
• Running reports and analyzing data within Excel
• Other responsibilities/ad hoc projects as assigned

Qualifications:

• 1-2 years of client services experience preferred
• Bachelors degree preferred but not required
• Proficient with Microsoft Excel, specifically with VLOOKUPs, Pivot Tables, etc.
• Experienced with Microsoft Outlook and composing professional, client-facing email communications
• Highly attentive to detail, able to multi-task and follow through
• Ability to handle confidential information

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.