Client Service Support Representative

Title: Client Service Support Representative - Contract (Hybrid)

Location: Edgewood, NY

Job Description:

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is growing! We're seeking a Client Service Support Representative to support our Mutual Fund Regulatory Shareholder Mail business unit in Deer Park, NY. In this role, you will communicate directly with clients through emails and phone calls, providing excellent customer service. You will also support our Relationship Administrators and Project Administrators by assisting with the onboarding of new clients, processing print requests, and reviewing print documents for quality control.

Are you looking to join one of the leaders in the financial technology industry? If so, we would love to hear from you!

This is a temporary, contract position expected to last approximately 12 months, with the potential to go permanent. This is a hybrid position with 2 days per week in the office required, and remote work the rest of the week. The work hours are Monday - Friday, 9:00 AM - 6:00 PM ET.

Responsibilities:

• Client facing communications over email and some phone calls

• Act as a backup to any Relationship Administrator when needed supporting clients

• Work with internal teams to obtain material quantities

• Submit Host/Post, DDS, and other print requests

• Run AI Tool and upload material matrix to ICSOL

• Assist with updating APD/CPD

• Request logo creation for print inquiries

• Running reports and analyzing data within Excel

• Other responsibilities/ad hoc projects as assigned

Qualifications:

• 1-2 years of client services experience preferred

• Bachelors degree preferred but not required

• Proficient with Microsoft Excel, specifically with VLOOKUPs, Pivot Tables, etc.

• Experienced with Microsoft Outlook and composing professional, client-facing email communications

• Highly attentive to detail, able to multi-task and follow through

• Ability to handle confidential information

• Available to

The pay rate for this position is $27.00 - $29.00 per hour. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

For this role, all Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable. Apply by clicking the application link and submitting your information. 

#LI-KS1

#LI-Onsite

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.