Client Communications Specialist

Title: Client Communications Specialist

Location: United States

- Remote,

Job Description:

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

Fully Remote (U.S. Only): This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.

Position Overview:

We seek an experienced and highly skilled Client Communications Specialist to join our team at Paylocity, a leader in payroll services and workforce solutions. In this role, you will write, edit, and plan Paylocity''s communications to current clients. Your key responsibilities will include creating effective communications to our clients to achieve high engagement and results. You will report to the Manager of Marketing Ops. This role offers the opportunity to recommend, inform, and implement communications strategies, manage publications, and collaborate with internal stakeholders to create content that enhances the client journey and engagement across various channels.

The candidates best fit for this role have a proven track record of crafting compelling written communications for diverse audiences. The candidate must have exceptional writing and editing skills, a strong understanding of tone and clarity, and the ability to translate complex payroll-related topics into client-friendly messaging. In this position, you will work closely with internal teams, including Marketing, Client Services, Compliance, Legal, and Product Management, to ensure that all external communications maintain the highest standards of quality and professionalism.

The ideal candidate should be self-motivated, organized, and experienced in taking full ownership of assignments. Experience using AI tools to enhance efficiency while identifying scenarios that require a human writer to ensure communications meet accuracy, tone, compliance, and brand standards would be preferred.

We seek an individual who excels at creating connections, driving results, meeting and exceeding expectations, and gaining a comprehensive understanding of our software, target audiences, and the HR technology industry.

Primary Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These are the position''s primary duties; others may be assigned as needed.

• Write, edit, proofread, review, and distribute client-facing communications, including:
• Mass email campaigns (e.g., product updates, compliance notices)
• Client emails and templates
• Marketing materials (e.g., newsletters, promotional content)
• Digital Adoption Platform content
• Review and edit internal and external communications to ensure quality assurance, accuracy, clarity, appropriateness, and alignment with the appropriate communications strategy.
• Demonstrate the ability to leverage AI tools for research and general creative purposes.
• Collaborate with Service, Marketing, Compliance, Legal, Product User Experience, and Digital Engagement stakeholders to develop various communications successfully within required timelines.
• Tailor messaging to align with company tone, client segments, and regulatory requirements.
• Exhibit elite-level writing, grammar, proofreading, and editing skills; able to communicate complex information clearly and concisely.
• Develop communication plans, facilitate communication approvals, and finalize them with subject matter experts and leadership.
• Ensure legal and compliance stakeholders approve communications when necessary.

Education and Experience

• Bachelor's degree in English, Journalism, Communications, or Marketing preferred.
• Excellent written and verbal communication skills (writing samples required).
• Outstanding ability to convey complex information clearly and succinctly, and a willingness to learn about our business and client needs.
• At least 3-5 years of experience in client communications, copywriting, or a related field.
• Highly organized and detail-oriented. Ability to meet deadlines and manage multiple projects simultaneously, thrive in a fast-paced environment, and work independently while building rapport with internal and external stakeholders.
• Demonstrated expertise in writing mass emails, client communications, in-product guidance, and marketing content.
• Elite-level writing, grammar, proofreading, and editing skills; able to communicate complex information with clarity.
• Experience working in a payroll, HR, SaaS, or financial services company preferred.
• Experience with Salesforce, Pendo, Hubspot, and Wrike preferred.
• Experience writing payroll, tax, or HCM-related content is a plus.
• Full working knowledge of Microsoft Office Suite.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

The pay range for this position is $57,300 - $80,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here.opens in a new tab This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location.