Claims Specialist

Title: Claims Specialist
Location: Adelaide Australia

Job Description:

We’re excited to offer multiple opportunities for passionate Claims Specialists to join our growing Claims team within Terri Scheer. We are seeking vibrant, passionate, and customer-focused individuals to join our dynamic team. As a Claims Specialist, you will have the opportunity to provide expert advice and support to customers over the phone, lodging claims for property damage and loss of rent.

If you’re motivated to make a real difference in protecting our customers’ futures and being there for them in the moments that matter, we want to hear from you! 

No insurance experience? No problem. You’ll receive comprehensive product and industry training, so you’re set up for success from day one. All you need is a positive attitude, curiosity to learn, and a passion for helping people.

About Us:
Terri Scheer is one of Australia’s leading providers of landlord insurance and we operate a busy inbound Contact Centre focused on delivering exceptional support to new and existing customers. Based in Adelaide, we’re a motivated and supportive team with a strong commitment to providing outstanding customer service.

Position Overview:

• Job Title: Claims Specialist. 
• Work Hours: Monday to Friday, 37.5 hours per week and a rotational roster from 8:00am to 5:30pm. 
• Location: Adelaide CBD.
• Work Arrangement: Hybrid role with a mix of working from home and in the office (post probation).
• Salary: $62,000 + 12% Superannuation + Performance-Based Incentives. 

What You’ll Do:
As a Claims Specialist, you will:

• Provide exceptional service to customers as the first point of contact for all inbound claim calls.
• Handle inbound calls from landlords, real estate agencies, assessors or third parties for both new and existing claims. 
• Promptly and accurately action inbound email communications from our customers; uploading these to existing claims for Claims Managers, answering queries, or lodging new claims. 
• Cultivate, strengthen, and nurture quality relationships with both internal and external customers.
• Completing additional tasks such as processing post, checking online lodgements, and following up existing claims to assist with business operations. 

What We’re Looking For:

• A genuine passion for delivering excellent customer service.
• Strong problem-solving skills and the ability to take initiative.
• Resilience and the ability to stay positive and professional in challenging situations.
• High attention to detail and accuracy.
• Flexibility to work rostered hours covering operations across all states of Australia.
• Outstanding written and verbal communication abilities.
• Organisational and time management capabilities.

What we will offer you: 
When you join Suncorp, you’re not just taking on a job you’re embarking on a career with a company that values your growth, well-being, and success. 

• Salary: $62,000 + 12% Superannuation + Performance-Based Incentives.
• Leave Benefits: Annual leave, Flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay).
• Hybrid Working: Work where you thrive with our flexible blend of in the office and at home work arrangements. 
• Work-Life Balance: Ensure you have the time and support you need to thrive both personally and professionally.
• Staff Discounts: Access to exclusive discounts on Suncorp Insurance Brands such as AAMI, Shannons, Apia & more. As well as offers from over 400 top retailers.
• Reward & recognition programs: We celebrate your hard work and achievements!
• Career Development: We prioritise your career development, offering ongoing training, growth opportunities, and the support you need to reach your full potential.
• Reputable Employer: National, trusted company with an inclusive and diverse workplace.